Customer Service-air Logistics
hace 1 mes
Estamos en busca de nuestro próximo Customer Service Specialist para el departamento de Air Logistics en nuestra nueva oficina de San Luis Potosí.
** Your Role**: Garantizar que nuestros Centros de Atención tengan toda la información necesaria (incluendo la información sistemática) para poder ejecutar sus tareas.
** Your Responsibilities**: 1. Asesorar y consultar de forma proactiva a los clientes para garantizar su satisfacción.
2. Monitorear los envíos de clientes para proporcionar actualizaciones proactivas y resolver problemas en previsión de una eventual queja.
3. Atender llamadas de reclamaciones y proporcionar solución de problemas.
4. Registrar información del cliente en los sistemas internos (incluidas las tarifas vendidas y otros acuerdos) para que los Centros de Atención Operativa estén claramente informados sobre los productos entregables.
5. Colaborar con el Centro de Atencion de Ingresos/Facturación (RCC) para asegurar todas las cotizaciones, tarifas y acuerdos con el
6. Colaborar con el departmento domestico para asegurar que todas las recolecciones y entregas sean hechas de acuerdo con el tiempo y servicio acordado con los clientes.
**Your Skills and Experiences**:
Licenciatura en Negocios Internacionales, Comercio Exterior o a fin
Experiência mínima de 2 años en un puesto similar
Deseable experiência en la industria Freight Forwarder
Dominio del producto aéreo
Inglés avanzado
**About Kuehne+Nagel***
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Guillermo Gomez
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