Customer Service Representative Sme

hace 7 días

Zapopan, México Mphasis A tiempo completo

Who are we looking for?

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative.

**Technical Skills**:

- Bachelor’s Degree in business, finance, economics, or related field.
- 1-3 years of experience in an experimentation analyst or admin assistant role.

**Process Skills**:

- Development and support for accounts
- Forecast, update, and follow up with different departments.
- Specialized Supply Chain data management activities
- Manage of SAP/S4-EXCEL-OUTLOOK
- Excellent problem-solving skills
- High level of attention to detail
- Ariba, Coupa management
- Data Migration
- SQL basic level

**Behavioral Skills**:

- Professional demeanor, initiative to work independently, but also ability to accept and follow instructions.
- Ability to read and write documents in English is a must.
- Ability to fluently communicate in English is a big plus.
- Work closely with internal teams to identify system requirements.

**Certification**:

- Graduate Degree in Finance, Business, Economics, Industrial Engineering, Information Technology or equivalent.

**What’s in for you?**
- At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
- With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
- You get an open and transparent culture along with freedom to experimentation and innovation

Pay: $18,000.00 per month

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: Hybrid remote in 45116, Zapopan, Jal.

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