Collections Specialist

**Position Summary**:
The Collections Specialists are responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower’s delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

**ABOUT GOODLEAP**:
We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.

We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.

As part of our world-positive initiative, we are also the official sponsor of GivePower - a foundation that uses solar-based solutions to power life’s basic needs for people in developing regions of the world.

If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.

Learn more about our perks and culture
- Competitive pay
- Comprehensive benefits package

**Essential Job Duties and Responsibilities**:

- Outbound/Inbound calls with delinquent borrowers
- Find solutions to help bring borrower’s loans to a current status
- Process payments for borrowers with past due payments
- Maintain daily, weekly, and monthly collection and metric goals
- Remain in compliance with Goodleap’s collections policies and procedures

**Preferred Skills, Knowledge and Abilities**:

- 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
- Excellent verbal and written communication skills
- Prior call center experience with financial products preferred
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
- Bilingual Spanish/English required

**Location**: Mexico City, Mexico
**Compensation**: MXN $89.33/hour + bonus

**Additional Information Regarding Job Duties and Job Descriptions**:
**GD**
**#LI-POST**

Pay: $89.33 per hour

Expected hours: 46.5 per week

Application Question(s):

- This position reports to our corporate office on Av. Insurgentes Sur 1458. Are you comfortable working on-site?
- This position pays an hourly rate of MXN $89.33 with an opportunity to bonus. Does this meet your salary expectation?

**Language**:

- English (required)
- Spanish (required)

Work Location: In person

Expected Start Date: 08/04/2024