Engagement Manager

Engagement Manager

Location: Mexico City

Rate: open

Preference

a)A person of Indian origin, having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently OR

b)A person from Mexican origin, having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently.

c)Experience in Media & Telecom domain business.

High level Roles & Responsibilities

1.Embed and work very closely with Customer organization/account for growing the existing service lines. Work on mining accounts for more opportunities in the existing and other divisions of customer organizations to enhance business growth.

2.Meet the revenue targets for the account.

3.Ensure customer satisfaction and retention. CSAT Index - Ensure Coverage, Response rate of >80%, CSAT Average of 4.5 & above.

4.Onsite attrition - Timely completion of appraisals for onsite engineers, engaging them.

5.Timeliness of alerts/intelligence for business growth/retention.

6.Act as the onsite bridge for all offshore engineers to enable them understand requirements unambiguously for turning around proposals & deliver projects successfully.

7.Build strong relationships with customers to ensure business continuity and business growth.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: $60.00 - $65.00 per hour

Expected hours: 40 per week

**Experience**:

- CSAT: 4 years (required)

**Language**:

- Spanish (required)

Ability to Commute:

- 07870, Ciudad de México, CDMX (required)

Work Location: In person