Customer Care Associate

hace 2 semanas

Guadalajara, México OMRON A tiempo completo

IN OMRON MÉXICO WE ARE LOOKING FOR OUR NEXT CUSTOMER CARE ASSOCIATE

(located in Guadalajara, Jalisco)

Omron Automation - Americas is looking for an energetic and focused Customer Care Associate (CCA)to join our class team.

The responsibilities of this position include a broad range of customer service activities to support our Direct Customer and Channel Partner sales efforts**.**

**Responsibilities**:

- Effectively resolve CSC case inquiries from beginning to closure in a considerate, accurate, and timely manner according to documented processes and procedures. Case types to include:

- Order Entry, maintenance, status, shipping issues and post billing
- Price and Delivery Guidance
- Expedites to the proper Omron facility, domestically or internationally.
- Initiating and editing sales adjustments, RMAs, cancellations, stock rotations and submit for approval before entering them into the JDE system.
- Compose thoughtful responses for a variety of requests.
- Answer Channel Partners questions on price and availability, and provide guidance on self-service options with training as required.
- Interact with outside sales and other Omron personnel as required to provide high level of sales support.
- Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.

**Requirements**:

- High School degree or equivalent. - Associates Degree or higher preferred.
- Minimum of 3 years of experience in a business-to-business Customer Service related position or equivalent
- Ability to provide exceptional customer service in a high stress environment.
- Ability to establish and maintain good customer relationships.
- Knowledge of Office 360.
- Knowledge of JDE is preferred.
- Bilingualism (English, Spanish, French) is an asset.
- Working knowledge of CRM platforms preferred (e.g. Salesforce, Oracle Cloud).

Live the OMRON experience and shape the future

  • Customer Care Agent

    hace 3 días

    Guadalajara, México IT-Seekers A tiempo completo

    We are hiring Customer Care Agent in a bilingual and on site position in GDL city. **REQUIREMENTS**: - Strong customer service skills - Good communication skills (Written & spoken) - Good listening & probing skills - Good convincing skills - Dependable, Adaptable & focused towards common goals - Capable to do Multi tasking **Benefits**: - 2 days rest day...

  • Associate Director, Customer Success

    Encontrado en: Jooble MX O C2 - hace 3 semanas

    Guadalajara, Jal., México Rippling A tiempo completo

    Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. Who We Serve Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, México NTT DATA A tiempo completo

    We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts - Advanced...

  • Helpdesk Associate

    hace 3 días

    Guadalajara, México NTT DATA A tiempo completo

    We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working at any shift - Advanced English -...

  • Helpdesk Associate

    hace 3 días

    Guadalajara, México Hashmap A tiempo completo

    We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working at any shift - Advanced English - Looking...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:262738 We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. - NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:262747 We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. - NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, México NTT Data Services A tiempo completo

    We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts - Advanced...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 262747 We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. - NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, México Hashmap A tiempo completo

    We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working at any shift - Advanced English - Looking...

  • Helpdesk Associate

    hace 4 días

    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:262753 We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. - NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night...

  • Helpdesk Associate

    hace 4 días

    Guadalajara, México NTT DATA A tiempo completo

    We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. Requirements: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts - Advanced English -...

  • Helpdesk Associate

    hace 4 días

    Guadalajara, México Hashmap A tiempo completo

    Req ID: 271404 We are currently seeking a HelpDesk Associate o join our team in Guadalajara, Jalisco, Mexico. - NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night...

  • Helpdesk Associate

    hace 3 días

    Guadalajara, México Hashmap A tiempo completo

    We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working from 6 am to 3 pm or 7am to 4 pm Mon thru...

  • Helpdesk Associate

    hace 3 días

    Guadalajara, México Hashmap A tiempo completo

    We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night...

  • Helpdesk Associate

    hace 3 días

    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 262753 We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. - NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night...

  • Helpdesk Associate

    hace 3 días

    Guadalajara, México Hashmap A tiempo completo

    We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working from 6 am to 3 pm or 7 am to 4 pm Mon -...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, México NTT Data Services A tiempo completo

    We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts - Advanced...

  • Helpdesk Associate

    hace 3 días

    Guadalajara, México NTT DATA A tiempo completo

    We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. Requirements: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts - Advanced...

  • Helpdesk Associate

    hace 3 días

    Guadalajara, México NTT DATA A tiempo completo

    We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. Requirements: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts - Advanced...