Organizational Change Management Lead

hace 2 meses

Cuajimalpa, México Takeda Pharmaceutical A tiempo completo

**Join our team and make an impact on patients’ lives**

We strive to create an exceptional people experience for patients, communities, partners and employees. As a patient-focused, values-based, R&D-driven global biopharmaceutical company, we know our decisions and actions affect people’s lives. We look to our values of Takeda-ism, which incorporates Integrity, Fairness, Honesty and Perseverance, and Patient-Trust-Reputation-Business as a guide in our decision-making process to ensure we do what’s right - for our patients, our people and society.

We have a team of globally diverse colleagues who are committed to bringing Better Health to people and a Brighter Future to the world. Our success depends on fostering an inclusive environment where all employees are welcomed, empowered and inspired to use their unique voices and talents.

Working here, you will make a positive impact on people’s lives every day — including your own.

**PURPOSE OF JOB/POSITION**
- Lead the operational implementation of all change management services to deliver an Excellent Experience during times of change.
- Execute change management and communications activities to support the adoption of new processes and technolgoy to help to achieve our Digital ambitions ensuring an exceptional end user experience.
- Lead the preparation of change management assets based on a defined strategic approach, manage and monitor the change and suggest reinforcements to support the transition.

**ACCOUNTABILITIES**:

- Change and communication service delivery to effectively support change and provide an exceptional people experience. Services include (but not limited to):

- End to End change & communications services for digital technology implementations
- Track change & communications effectiveness through standard KPIs
- Manage training within DD&T Programs - Training Material, Training Effectiveness, Training Approach, TNA, Curriculum, LMS etc.
- Identification and mitigation/management of organizational, process, system and data changes.
- Execution of the defined training approach
- Where relevant, collaboration with relevant training team members to deliver an exceptional user experience.
- Execution of the defined communications and engagement activities to support adoption
- Where relevant, collaboration with communications team members to deliver an exceptional user experience
- Monitor the change based on process data and additional gathered information using data to identify the appropriate measures.
- Guidance and oversight of resources executing activities as required
- Implement relevant continuous improvement ideas to ensure the effective management of change. (e.g. Lessons learned, user feedback, RCA’s etc.)
- Works with stakeholders to identify and implement improvements within C&C methods
- As a member of the Change and Communications team support other team activites as needed and particiate in OCM community activities to support internal collaboration and capability building
- All other duties reasonably required of the position

**DIMENSIONS AND ASPECTS**
- Experience with end to end change implementations for small-medium programs with knowledge of operational steps such as CIA, CAP, Communications planning, TNA, Training Curriculum, etc.
- ** Leadership** _(Vision, strategy and business alignment, people management, communication, influencing others, managing change)_
- ** Decision-making and Autonomy** _(The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)_
- ** Interaction **_(The span and nature of one’s engagement with others when performing one’s job, internal and external relationships)_
- Establish relationships with relevant stakeholders relevant to the success our services
- ** Innovation** _(The required level of scientific knowledge, knowledge sharing, innovation and risk taking)_
- Ensure the change & communications practices offer different modalities to support effectiveness.
- ** Complexity** _(Products managed, mix of businesses, internal and/or external business environment, cultural considerations)_
- Partner with stakeholders and change & communications team to bring unique and complex organizational and process questions.

**EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS**:
**Essential**
- Appropriate Bachelor’s in related specialization area (e.g. Change Management, Communications, Business Administration) is essential.
- 3 to 7 years of experience in change management in a global setting preferably in an IT function
- Experience in managing change in a diverse data and digital technology landscape
- Ability to manage change in a cross functional organization while being flexible and adaptable to work in ambiguous situations
- Excellent interpersonal and communication skills (both written and verbal English) to clearly articulate messages to a variety of audiences
- Ability to work suc

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