Passenger Operations Analyst

hace 4 semanas

Cuauhtémoc CDMX, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.

Being part of the Passenger Operations Team will give you the unique opportunity to be responsible for improving and offering a solid experience to our passengers in all SSL (Spanish Speaking Latinamerica) countries, having as a main leverage product features and our internal communication channels (SMS, Mail, Push, among others). In particular, for this role you will design and implement strategies to increase passenger lifetime value through key initiatives across the region.

Role Responsibilities:

- Analyzing large amounts of data, customer behavior, and competitive landscapes in Spanish-speaking Latin American countries to identify growth opportunities for our membership program and user’s LTV
- A data master, proficient in Excel for data processing and analysis, and capable of writing SQL scripts and effectively communicate these insights to stakeholders
- Supporting and leading the implementation of new product features in the region
- Collaborating closely with various departments, including Marketing, Operations, Customer Experience, Business Intelligence, and Product

Role Qualifications:

- Education: Bachelor's degree in Engineering, Mathematics, Finance, Economics, Business Administration or related fields. All backgrounds are welcome if you see yourself suitable in a highly analytic environment
- Experience: relevant coursework or internships
- Preferred Experience: 1+ year in business intelligence, finance, consulting, tech, or similar high-performance environments
- Skills: proficiency in Excel and SQL; strong communication and stakeholder management; analytical problem-solving with strategic thinking
- Work Style: adaptability and proactivity, thriving in ambiguous environments; hands-on approach to experimenting and executing projects; strong teamwork mindset
- Languages: professional proficiency in English and Spanish

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

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