Csr & Back Office - Remote

hace 2 meses


Guadalajara, México Gordian Staffing A tiempo completo

**Description**:
**Only hiring people living in Mexico for this position**
- Gordian Staffing, A New Way of HR_

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

OUR CLIENT:
The client you will work for provides the people, processes, and technology to service condominium associations, boards, and unit owners.

JOB ACTIVITIES:

- Answer calls from residents and clients (first point of contact)
- Provide coverage for staff absences
- Work Order Entry, updates, and follow-up
- Production of reports using industry software related to Work Orders, violations, etc.
- Gather documents and materials for Meetings.

SCHEDULE:

- Monday to Friday 08:00 - 17:00 CST MX
- Daylight saving: 7:00 to 16:00

WE OFFER:

- Competitive salary
- Remote Work and equipment
- 12 days of Vacation at the year mark
- 25% Vacation Bonus
- 30-Day Christmas bonus (Aguinaldo)
- Mayor and Minor Medical Insurance
- Grocery Vouchers (10% of gross monthly salary)
- Restaurant Tickets ($2,015 per month)
- Savings Fund (8% of gross monthly salary)

**Requirements**:

- 1 year of experience in customer service.
- Tech savvy.
- Strong writing skills.
- Strong abilities to de-escalate phone calls.
- Be able to handle difficult customers.


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