Refs Head

395239BR

**REFS Head - North Latam**:
Mexico

**About the role**

Location: Mexico City #Hybrid
About the Role: The cluster Real Estate Head will take the responsibility for transforming the current organizations as well as assuming the operational responsibility thereafter, servicing all Novartis Divisions. She/he will drive superior performance for all Real Estate & Facility Services and ensure that standards are aligned with the overall REFS framework and properly applied.
Key Responsibilities:

- Establishes a regular operating rhythm and meeting structure with Region REFS Heads to obtain an understanding of the region, identify patterns and dependencies across countries/site, and provide leadership on the implementation of cluster/country account strategy.
- Anticipates customer needs and/or implications arising from business change taking place at the global or regional level and takes a strategic view when discussing potential solutions with the customer ensuring close collaboration with regions.
- Translates the regional/divisional strategy into the countries level strategic account plans. Acts as an escalation point for country management service delivery issues and assists through coordination of the implementation of solutions and the resolution of country issues.
- Drives customer satisfaction within the region; owns and manages the measurement of customer satisfaction within the cluster/country and identifies and relays potential corrective initiatives.
- Provide leadership to sites and sets clear objectives for the country/cluster in line with regional objectives. Builds and develops talent within the countries by creating succession plans for the key positions, driving a continuous improvement mindset in the organization and developing and executing training in the various areas of process excellence.

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**
- Experience leading large and/or diverse multi-functional teams. Cross Cultural Experience.
- Proven experience in Facility Management & Real Estate Management experience (10 years).
- Design and Construction Management Knowledge of business models
- Strong and effective written and verbal communications (English)
- Stakeholder management.
- Suggest a minimum of 3 years of experience in a leadership/supervisory role. Suggest a minimum of 5 years of experience in an operational/site-based role.
- Demonstrated ability to influence without authority and lead successfully in a highly matrixed global environment. Ability to listen and think strategically, manage risk and be innovative in problem solving.

Why Novartis:
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here:
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**Division**

Operations

**Business Unit**

Real Estate

**Work Location**

Ciudad de México

**Company/Legal Entity**

NOV CORPORATIVO MEX

**Functional Area**

Facilities & Administration

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No