End User Computer Technician
hace 3 semanas
**EInfrastructure - EUC Technician**
- 3+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
- Must have knowledge of Microsoft desktop operating systems.
- Must have knowledge of PC hardware architecture
- Experience in Share File, Surfhub for required roles
- A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
- Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
- Should have good understanding of Microsoft Acrive Directory, Patch management, DHCP and DNS
- Should have good understanding of user profile management
- Proven Customer Service skills
- Excellent written and oral communication skills
- Experience in Scripting languages like powershell
- Excellent written and oral communication
**Technical skills**:
- Awareness of latest technologies and trends
- Knowledge of agile methodologies
- Must have the ability to identify and instill industry best practices
- Proven Customer Service skills
- Excellent written and oral communication
**Language skills needed**: English
**Soft skills**:
- Create deep client impact
- Execution excellence
**The role is expected to carry out following function/activities as part of this job.**
- Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
- Point of Contact for IT Teams and Vendors at client and the company.
- Point of Contact for future Infrastructure Enhancement and requirement gathering.
- Coordinate with IT teams at client environment for Incident resolution and Project Implementations
- Manage IT Service Delivery at onshore Locations
- Coordinate with Offshore IT Team.
- Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
- Work with PMO on short/long term IT Project implementations
- Work with Delivery SPOCs and client Business users on IT requirements
- Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
- Vendor Contract and License Management
- Implement Service improvement and Transformation initiatives
Tipo de puesto: Tiempo completo
Salario: $21,000.00 - $34,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Días por enfermedad
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Trabajar desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Consideraciones ante el COVID-19:
Trabajo remoto.
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