Process Owner HRssc Talent Acquisition

hace 3 semanas

Saltillo, México Johnson Controls A tiempo completo

**Job Details**

The **Talent Acquisition Process Owner **provides specialized administrative support to employees and line Managers.

The HRSSC TA Process Owner main tasks/ responsibilities include, but are not limited to:

- New hires.
- Pre-employment verifications for US & CAN positions.
- I **-9 form completion process **.
- Ensures that all the documentation, presentations, Work Instructions and related materials are updated and available for consultation.
- Collaborates with the Quality team and Supervisor to establish and execute training programs based on specific needs and certifies TA Analysts meet the technical knowledge requirements.
- Ensures quality controls are properly documented and executed by TA Analysts, sharing findings with Supervisor when necessary.
- Performs regular process audits to maintain quality control inside established parameters.
- Working in close collaboration with TA Supervisor keeps processes controlled according to KPIs defined in Case Management Framework and SOX Matrix by monitoring process and TA Analyst's individual performance; identifies trends and opportunity areas and provides advisory to Management team.
- Collects, consolidates and analyzes customer satisfaction feedback to drive initiatives for service improvement and best practice reinforcement.
- Proactively engages other teams to achieve process End-to-End perspective for making decisions and developing best practices.
- Maintains a positive working relationship within the team and with external customers.
- Drives continuous improvement activities that will increase quality and service delivery efficiency.
- Participates in the Service Intake Model to analyze the addition of new services to the EHRO Service Portfolio and provide expert opinion on the matter.
- Generates and implements process and service evolution proposals and projects according to changing business needs.
- Participates with CoEs, HR Technology Enablement or Vendors in system enhancements, upgrades and fixes; and coordinates Tier 2 analysts in such activities as appropriate.
- Serves as main point of contact for Internal / External audit requests and follow-up

**Qualifications**
- Bachelor’s Degree in HR, Finance, Business, or related field required.
- At least **3 years of working experience in Shared Service Centers **or HR Operations.
- Desirable working experience with SOX audit requirements on the Human Resources domain.
- Ability to lead and motivate others without formal authority.
- High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as French, Portuguese are desirable.
- Excellent oral and written communication skills and interpersonal skills.
- Ability to work in multiple projects successfully and simultaneously.
- Experience on core HR operations processes.
- Experience in Human Capital Management systems (Workday preferable) and Customer Relationship Management systems (Microsoft Dynamics, ServiceNow preferable).
- I-9 form compliance.
- Working under pressure.
- Prioritization skills.
- Time management.
- Process and activity ownership.
- Proactivity skills.

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