Worldassist Coordinator

WorldStridesis the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than 550,000 students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

TheWorldAssist(WA)Coordinatoris responsible fortheconsistentexecutionofefficientand cost-effective resolutions of our groups' on-program (tour) issues.In doing so, the WACoordinatorprovidesempathic and“low effort” experiencesfor our customers, field staff, operations, and account management stakeholders.

Utilizes their knowledge of WorldStrides products, policies, work flows, and platforms toperformwith a quantifiable bias towards quality, productivity, and effectivity.He/sheleverages multiple technologies and platforms to facilitate resolutions across a variety of operational and health/safety-relatedissues. The success of those resolutionsdirectlycontributesto the team'sservice and performanceobjectives.

**WorldAssist Coordinator Responsibilities**
- Contributes to a global, distributed team supporting WorldStrides' global travel in a 24/7/365 model.
- Facilitate, negotiate, and deploy “win / win” outcomes in a fast-paced, resolution-oriented environment.
- Collaborates, communicates, and works across multiple functions to efficiently manage and effectively deploy issue resolutions.

**Location(s)**
- Merida, Yucatan, Mexico

**Work Perks**
- Team Member Discount Program
- Mexican Law benefits since day one
- Medical and life insurance.
- Food vouchers
- Additional PTO

**_WorldStrides, a global organization, is committed to_**_educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability._**

**_ As an Equal Opportunity Employer, WorldStrides'is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging.All qualified applicants will receive consideration for employment without regard torace, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._**

**Requirements**:
**Minimum Qualifications**
- Proven Business & Customer-facing Oral and Written Communication Proficiencies. Fluent in English OR English as a Second Language Required. (Minimum B2)
- Organizational & Prioritization Skills in a Fast-Paced, Customer Escalation Environment; Ability to vet and triage multiple situations, proficiently move to resolution/escalation, and engage next customer.
- Two Year College Degree (Tourism | Hospitality | Supply Chain) Required; Four Year Degree Preferred; OR Relevant Client/Customer-Facing Issue Resolution Management, Service Delivery Support, or Travel / Hospitality-Industry Experience
- Ability to collaboratively work in a remote environment. Minimal travel required.

**Preferred Qualifications**
- Consistently delivers on the key performance/skill attributes of the WorldAssist Cornerstones: Customer Rapport; Solution-Focused; Engagement; and Leadership.
- Demonstrated Customer/Client Focus in Challenging Situations with a Bias to Achieve “Win-Win” Resolutions.
- Demonstrated Proficiencies with computer navigation & typing, MS Office, Contact Center Telephony & Omni-Channel Protocols, Proprietary Enterprise-level Platforms, and CRM (Salesforce).