Customer Service Representative
hace 5 meses
**Company Description**
Sofia is a platform that provides personalized, complementary health and wellness solutions. Whether you're seeking 1:1 sessions with top providers, group classes, or trending wellness products, Sofia makes it easy to discover and schedule services. We empower individuals to get options, answers, and results, while also helping providers get found, booked, and paid. In addition, Sofia Health partners with leading companies and organizations to build and manage integrative health and wellness programs.
**Role Description**
This is a full-time remote role as a Customer Service Representative at Sofia Health. As a Customer Service Representative, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience. Your day-to-day tasks will include handling customer inquiries, resolving issues, and assisting customers in navigating the Sofia platform.
**Qualifications**
- Customer Service Representatives
- Customer Support
- Customer Satisfaction
- Customer Experience
- Excellent communication and interpersonal skills
- Ability to empathize with customers and provide effective solutions
- Strong problem-solving and decision-making skills
- Ability to work independently and remotely
- Experience in the health and wellness industry is a plus
- High school diploma or equivalent
Industry
- Wellness and Fitness Services
Employment Type
Full-time
**Additional Information**:
Remote Work (Home Office)
Flexible Hours
Pay starts at $500/month
Growth Opportunities within the company.
Contract Type: (PJ)
For this role, a strong internet connection is essential, along with proficiency in communication tools such as Zoom, Slack, Trello, and Google Suite.
If you're proactive, have a fervor for finance, possess administrative prowess, and seek an engaging challenge within an American company, seize this opportunity Join us to elevate your skills and contribute to our ongoing growth and success.
Pay: $9,184.00 - $11,939.00 per month
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
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