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Edo. de México Onyx CenterSource A tiempo completo**Overview** Onyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our global team of experts collaborate to solve our clients’ business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction...
Support Ops Specialist
hace 4 meses
Reports to the Manager of Support Operations.
The Support Operations Specialist - Client Support is the primary contact and support for clients in their
use of Onyx products. This role has accountability to the Manager of Support Operations and maintains
close working relationships with Client Support teams and other Onyx stakeholders. The Support
Operations Specialist is expected to perform all assigned activities are accomplished per SOP and
expectations.
**Primary Responsibilities**:
1. Act as primary contact and support for clients in their use of Onyx products.
4. Liaise with internal departments, to include Operations Support for reporting and resolving
general business queries.
5. Escalate operational issues when necessary.
6. Proactively identify activities to improve the performance of the clients.
7. To communicate with the assigned client(s) on behalf of Support Operations
8. Assign / coordinate back office activities to the appropriate team (member).
9. Provide quality deliverables, customer service and maintain a good relationship with clients.
10. Ensure the Team Leader is informed on client support activities
11. Provide accurate status reports for management review.
**Minimum Qualifications**:
- Excellent interpersonal communication skills.
- For technical/analytical skills, the level of knowledge is around understanding systems process
support that is required.
- Must be able to work on multiple projects simultaneously, manage time and prioritize work
accordingly.
- Fluent in both oral and written English. Fluency or working knowledge of other languages.
**Desired Qualifications**:
- Better than average written and spoken communication skills.
- Excellent computer skills in a Microsoft Windows environment.
- Excellent telephone skills.
- A good understanding of the hospitality industry.
**Competencies**:
- Team player
- Results-Oriented
- Enthusiastic and self-motivated
- Strong Relationship Building
- Problem Solving/Analysis
- Customer/Client Focus
- Decision Making
- Project Management
- Communication Proficiency
- Teamwork Orientation
- Pro-active attitude
