Gbs Ramos People Services Analyst

hace 7 meses

Ramos Arizpe, México General Motors A tiempo completo

**Job Description**:
**Knowledge / Qualification**:

- College education degree (Complete) Mandatory
- Language skill: Fluent in English (Desired)/ Fluent in Spanish ( Mandatory)
- Proficiency in MS Office - advanced are mandatory

**Competencies**:

- End to End process Management (process optimization, workflow development and management)
- Autonomy
- Self-starter / Self-motivated with ability to work both independently and as part of a team.
- Composure - Ability to work under pressure.
- Costumer Orientation - address complex queries to final resolution.
- Stakeholder Management - Foster a health relationship
- Analytical Thinking / attention to detail;
- Global Perspective Company Acumen
- Analytical process paperwork management

**Responsibilities**:

- Implement the People Services activities on time based on People Services Migration Methods and GMS principles.
- Execute activities on time to deliver quality service to the customers.
- KPIs Management (Ensure delivery of services as stablished in the Global metrics
- quantitative and qualitative)
- Actively Identify opportunities in the operation processes/workflows and take advantage of analytics to implement improvements solutions
- Quality assure analysis and support and develop the analytical skills of individual team members and the wider team
- Use analysis to produce fresh, cutting-edge insight, both for projects and process.
- Promote the continuous improvement in all the activities or processes to be developed.
- Identify new areas of opportunity to provide GBS People Services along with the People Services Migration team
- Keep continuous communication with stakeholders.
- Maintain and improve KPI integrity.
- Ensure delivery of services attributed to his/her responsibility under Global metrics stablished - quantitative and qualitative;
- Deal with confidential employee information in the day-by-day activities

**Additional Job Description**:
**Knowledge / Qualification**:

- College education degree (Complete) Mandatory
- Language skill: Fluent in English (Desired)/ Fluent in Spanish ( Mandatory)
- Proficiency in MS Office - advanced are mandatory

**Competencies**:

- End to End process Management (process optimization, workflow development and management)
- Autonomy
- Self-starter / Self-motivated with ability to work both independently and as part of a team.
- Composure - Ability to work under pressure.
- Costumer Orientation - address complex queries to final resolution.
- Stakeholder Management - Foster a health relationship
- Analytical Thinking / attention to detail;
- Global Perspective Company Acumen
- Analytical process paperwork management

Just so you know diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

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