Analyst HRssc Talent Management

hace 2 semanas


Saltillo, México Johnson Controls A tiempo completo

**Job Details**

**Primary Directive**:
The **HRSSC Talent Management Analys **t is responsible for providing inquiry and transaction support regarding learning and development topics as performance management topics as to employees, managers, HR Business Partners and HR professionals, Learning Coordinators and Instructors.

In a lesser extent, respond to inquiries from vendors, external LMS users and Centers of Expertise members. Act as **1st level of support performing troubleshooting and resolution **.

**The **HRSSC TM Analyst **main tasks/ responsibilities include, but are not limited to**:

- Provide Customer Service to internal employees of USA, Canada, Mexico, LATAM (Brazil included) of Johnson Controls Inc.
- Become part of the Americas Shared Services Center for employees of Johnson Controls Inc.
- Learning & Development Training Reports (BO / Advance Reporting)
- LMS employees registration and administration for activities such as E-Learning, Instructor and Virtual Led-Courses / Led-Classes, Curriculums, Training Plans and Assessments.
- DC-3 and DC-4 creation for Mexico's STPS, as legal compliance procedure.
- Contact with third parties and vendors involved in training creation, development and configuration.
- Area processes standardization, mapping and documentation.
- Actively participation on intakes, continuous improvement projects and innovation ideas

**Requirements**:

- Bachelor's Degree in: Administration, Psychology, Human Resources, Communication, International Affairs.
- At least **1 year of working experience in Shared Service Centers **or HR Operations.
- Desirable working experience with SOX audit requirements on the Human Resources domain.
- Ability to lead and motivate others without formal authority.
- **High English Proficiency **(written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as **Portuguese are desirable **.
- Excellent oral and written communication skills and interpersonal skills.
- Ability to work in multiple projects successfully and simultaneously.
- Ability to understand and develop successfully partnerships with customers and peers.
- High Analytical and Problem-Solving skills.
- Detail oriented.
- High Customer Service orientation.
- High Performance Measurement orientation.
- High Continuous Improvement orientation.
- Experience on core HR operations processes.
- Experience in Human Capital Management systems (Workday preferable) and Customer Relationship Management systems (Microsoft Dynamics preferable).



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