Guest Experience Manager
hace 3 meses
Es la persona responsable de lograr la satisfacción de nuestros huéspedes y clientes. Así como proporcionarles alguna información adicional, atender solicitudes, quejas y seguimiento de correos con requisiciones especiales de huéspedes, también de supervisar y coordinar el manejo de equipaje y servicio a huéspedes prestados por los porteros y botones a la llegada y salida de los mismos.
Conocimientos y habilidades deseadas
Lic. en Hotelería, Administración o afín
Inglés avanzado (oral y escrito) deseable otro idioma
Experiência previa en la posición al menos 3 años
Solución de conflictos
Manejo de paquetería office
Excelentes habilidades de servicio al cliente y comunicación
**Competencias**: Compromiso con MHI, apertura a la innovación, visión global y estratégica, pensamiento analítico, proactividad para la excelencia, calidad y profesionalidad, comunicación e Influencia, orientación al servicio, desarrollo del compromiso y el talento, trabajo en equipo.
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Guest Experience
hace 2 meses
Benito Juárez, QRoo., México Meliá Hotels International A tiempo completoGuest Experience “El mundo es tuyo con Meliá” Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. Misión del puesto: Crear y mantener una...
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Event Manager
hace 4 semanas
Ciudad Benito Juárez, Nuevo León, México Marriott International A tiempo completoJOB SUMMARY As an Event Manager - Coordinating Experience at Marriott International, you will be responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events. This position primarily...
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Room Service Manager
hace 2 semanas
Cancún, QRoo., México Hilton A tiempo completoRoom Service Manager A Room Service Manager is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs. **What will I be doing?** As a Room Service Manager, you will be responsible for managing room service operations to deliver an excellent Guest...
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Night Manager I
hace 6 meses
Benito Juárez, México Marriott International A tiempo completoJOB SUMMARY Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and...
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Operations Manager
hace 4 semanas
Ciudad Benito Juárez, Nuevo León, México Marriott International A tiempo completoJob SummaryServes as the property Night Manager on Duty and oversees all property operations during the overnight shift. Ensures that high levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property-related situation.Candidate ProfileEducation and ExperienceHigh school diploma...
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Assistant Activities Manager
hace 3 semanas
Cancún, QRoo., México Hilton A tiempo completoAssistant Activities Manager A Funhouse Assistant is responsible for assisting the Funhouse Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual revenue targets. **What will I be doing?** As a Funhouse Assistant, you will be responsible for assisting the Funhouse Manager...
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Assistant Front Office Manager
hace 1 mes
Cancún, QRoo., México Hilton A tiempo completoAssistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...
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Maintenance Manager
hace 3 meses
México, QRoo. Hilton A tiempo completoMaintenance Manager A Maintenance Manager will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels. **What will I be doing?** As Maintenance Manager, you are responsible for the effective management of all engineering and maintenance operations...
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Operations Manager II
hace 2 semanas
Ciudad Benito Juárez, Nuevo León, México Marriott International A tiempo completoJob SummaryAs an Operations Manager II in the Rooms Department at Marriott International, you will assist in managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your primary goal will be to continually improve guest and employee satisfaction while maximizing the financial...
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Administrative Assistant to The General Manager
hace 3 meses
México, QRoo. Hilton A tiempo completoAdministrative Assistant to the General Manager An Administrative Assistant to the General Manager is responsible to provide the General Manager with administrative support including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements and other general office duties. Assumes full responsibility...
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Mgr-Rooms Operations II
hace 6 meses
Benito Juárez, México Marriott International A tiempo completoJOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads...
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Terapeuta Spa
hace 5 meses
Benito Juárez, México Marriott International A tiempo completoPOSITION SUMMARY Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities...
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Customer Experience Manager
hace 1 mes
Juárez, Chihuahua, México Harman International A tiempo completoJob SummaryAs a key member of the HARMAN team, the Customer Manager will be responsible for leading multidisciplinary teams to drive continuous improvement and excellence in inventory management and logistics. This role requires a strong understanding of inventory tasks, cycle counting, audits, and customer service, as well as experience in the automotive...
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Encargado de Cocina
hace 4 semanas
Cancún, QRoo., México Hilton A tiempo completoEncargado de Cocina A Kitchen Manager is responsible for managing and training the kitchen team to deliver an excellent Guest and Member experience while managing food cost controls. **What will I be doing?** As a Kitchen Manager, you are responsible for managing and training the kitchen team to deliver an excellent Guest and Member experience. A Kitchen...
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Customer Experience Manager
hace 7 días
Juárez, Chihuahua, México Lear Corporation A tiempo completoWe are seeking a dedicated Customer Experience Manager to join our team at Lear Corporation. This is a unique opportunity to drive your career in the automotive industry.About Lear CorporationLear Corporation is a leading Tier 1 automotive supplier serving major automotive manufacturers with world-class automotive seating and electrical products. Our diverse...
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Luxury Maintenance Manager
hace 2 meses
Cancún, QRoo., México Hilton A tiempo completoLuxury Maintenance Manager A Luxury Maintenance Manager will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels. **What will I be doing?** As Luxury Maintenance Manager, you are responsible for the effective management of all engineering and...
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Marketing Manager
hace 3 meses
Cancún, QRoo., México Hilton A tiempo completoMarketing Manager A Marketing Manager, is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company. **What will I be doing?** As Manager of Marketing Communications, you will be responsible for performing the following tasks to the highest standards: - Deliver creative service as requested by all departments,...
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Customer Experience Manager
hace 3 meses
Cancún, QRoo., México Air Canada A tiempo completo**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Actively support and supervise the daily Operations of the Cancun Airport to ensure safe and secure and...
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Beverage Operations Manager
hace 3 días
Ciudad Benito Juárez, Nuevo León, México Marriott International A tiempo completoAbout the Job">This role is responsible for managing beverage operations in a fast-paced hospitality environment.Key Responsibilities:Oversee daily beverage service in restaurants and bars, ensuring exceptional guest experiences.Develop and implement strategies to promote the lounge and increase sales.Manage liquor inventories, maintaining compliance with...
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Groups Sales Manager
hace 3 meses
Cancún, QRoo., México Hilton A tiempo completoGroups Sales Manager A Group, Conference, and Events (GCE) Sales Manager manages the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. **What will I be doing?** As Group, Conference, and Events (GCE) Sales Manager, you will manage the Groups, Conference and Events...