Guest Experience Manager

hace 3 meses


Benito Juárez QRoo, México Meliá Hotels International A tiempo completo

Es la persona responsable de lograr la satisfacción de nuestros huéspedes y clientes. Así como proporcionarles alguna información adicional, atender solicitudes, quejas y seguimiento de correos con requisiciones especiales de huéspedes, también de supervisar y coordinar el manejo de equipaje y servicio a huéspedes prestados por los porteros y botones a la llegada y salida de los mismos.
Conocimientos y habilidades deseadas
Lic. en Hotelería, Administración o afín
Inglés avanzado (oral y escrito) deseable otro idioma
Experiência previa en la posición al menos 3 años
Solución de conflictos
Manejo de paquetería office
Excelentes habilidades de servicio al cliente y comunicación
**Competencias**: Compromiso con MHI, apertura a la innovación, visión global y estratégica, pensamiento analítico, proactividad para la excelencia, calidad y profesionalidad, comunicación e Influencia, orientación al servicio, desarrollo del compromiso y el talento, trabajo en equipo.


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