Customer Service
hace 3 semanas
Costumer services, empresa automotriz
Atencion y retencion de clientes.
Reconocer a los clientes más valiosos
Identificar necesidades y dar opciones al cliente
Atender dudas, quejas y comentarios, hasta lograr total satisfaccion del cliente
Seguimiento a todo el proceso de entrega en tiempo y forma a los clientes.
Detectar oportunidades de mejora.
Construir canales de comunicación y confianza con el cliente
Una atención rápida, empatia a cualquier inconformidad
Levantamiento de pedidos hechos por los clientes a través de llamadas telefónicas.
Seguimiento a ordenes de compra
Resolver sus problemas y hacer seguimiento de ellos durante todo el proceso
Derivar a departamentos especializados las incidencias que el servicio de customer service no pueda resolver
Recoger feedback de los clientes
Recopilar la información práctica para prevenir problemas y resolver de manera eficiente casos similares
Identificar actos y condiciones inseguras
Participar en alguna comisión de Seguridad e Higiene
Tipo de puesto: Tiempo completo
Sueldo: $26,000.00 - $28,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 10 horas
Prestaciones:
- Vales de despensa
Tipos de compensaciones:
- Bono de asistencia
- Bono de puntualidad
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial
Fecha de inicio prevista: 22/04/2024
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