Customer Service

hace 3 semanas


México SERVICIOS ADMINISTRATIVOS HEVAK SC A tiempo completo

Costumer services, empresa automotriz

Atencion y retencion de clientes.

Reconocer a los clientes más valiosos

Identificar necesidades y dar opciones al cliente

Atender dudas, quejas y comentarios, hasta lograr total satisfaccion del cliente

Seguimiento a todo el proceso de entrega en tiempo y forma a los clientes.

Detectar oportunidades de mejora.

Construir canales de comunicación y confianza con el cliente

Una atención rápida, empatia a cualquier inconformidad

Levantamiento de pedidos hechos por los clientes a través de llamadas telefónicas.

Seguimiento a ordenes de compra

Resolver sus problemas y hacer seguimiento de ellos durante todo el proceso

Derivar a departamentos especializados las incidencias que el servicio de customer service no pueda resolver

Recoger feedback de los clientes

Recopilar la información práctica para prevenir problemas y resolver de manera eficiente casos similares

Identificar actos y condiciones inseguras

Participar en alguna comisión de Seguridad e Higiene

Tipo de puesto: Tiempo completo

Sueldo: $26,000.00 - $28,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 10 horas

Prestaciones:

- Vales de despensa

Tipos de compensaciones:

- Bono de asistencia
- Bono de puntualidad

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial

Fecha de inicio prevista: 22/04/2024



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