Bilingual Customer Service Specialist

hace 6 días


Santa María N L, México Centris A tiempo completo

The Payments Triage Specialist provides essential support to Passport Payments clients, sub-merchants, and internal teams. This role requires close collaboration with the Payments Operations, Product Management, and Engineering teams, offering proactive and reactive support to ensure seamless payment operations. The Specialist is responsible for monitoring alerts, managing tickets, and resolving client concerns while engaging in special projects such as auditing and root cause analysis (RCA).

Primary Responsibilities:

- Serve as a liaison for internal and external customers.
- Monitor alerts and take necessary actions to prevent interruptions in payment operations. **Review tickets and internal systems to address and resolve client concerns.**:

- Collaborate closely with the Payments Product Manager and Engineering team.
- Participate in quality assurance (QA) testing and assist in RCA activities. Manage client alerts and notifications during outages or disruptions. **Provide direct support to customer service teams regarding payment inquiries and reporting.**

Handle client inquiries related to daily deposits, reporting, and reconciliation. Take ownership of special projects and contribute to product improvements.

**Preferred Qualifications**:

- **Minimum of 2 years in an operational role within a transaction-driven business, preferably with a merchant acquirer or processor.**:

- Strong problem-solving abilities and initiative.
- Excellent written and verbal communication skills.
- Proficiency in MS Office/G-Suite.
- Knowledge of APIs, UIs, and story writing.
- Experience in user acceptance testing (UAT) and quality assurance.
- Bachelor’s degree preferred.

This role offers an exciting opportunity to deepen your expertise in integrated payment solutions and contribute to a rapidly growing company.

Pay: $25,000.00 - $30,000.00 per month

**Experience**:

- medical field customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



  • San Nicolás de los Garza, N. L., México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en San Nicolás de los Garza, Nuevo León**: **Bilingual Customer Service Agent | Flexible Schedules** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...


  • San Nicolás de los Garza, N. L., México VEGE DE MEXICO SA DE CV A tiempo completo

    We are **Vege de Mexico**, an automotive reman global, we are looking to strengthen our **North America Product and Costumer Support **site **Plaza Fiesta Anahuac, San Nicolas**, N.L. with the integration of **Customer Service Analysts.** **Requirements**: - Bilingual - Bachelor degree desirable - Previous experience at least 1 years within the same...


  • 64650, Santa María, N. L., México Centris A tiempo completo

    The Payments Triage Specialist provides essential support to Passport Payments clients, sub-merchants, and internal teams. This role requires close collaboration with the Payments Operations, Product Management, and Engineering teams, offering proactive and reactive support to ensure seamless payment operations. The Specialist is responsible for monitoring...


  • San Pedro Garza García, N. L., México Reclutando Valor A tiempo completo

    **SENIOR CUSTOMER SERVICE SPECIALIST** - ZONA DE EMPLEO_**:_Vasconcelos, cerca del Túnel Loma Larga, en San Pedro Garza García._ Buscamos un Senior de Customer Service para gestionar la logística internacional de nuestros clientes. Trabajarás a través de una amplia red de transportistas, líneas navieras, aéreas y agentes aduanales, asegurando un...


  • Santa Rosa de Jáuregui, Qro., México Maxcess A tiempo completo

    **Customer Service Representative - Bilingual** **Duties and Responsibilities**: **LOCATION INFORMATION**: Position located in Queretaro office. Individuals hired for this position are part of the US Domestic CSR team, servicing RotoMetrics customers based exclusively in the US. This position reports to Supervisors & Management located in the US. Training...


  • 02230, Santa Bárbara, CDMX, México Innova Software Services Inc. A tiempo completo

    Customer Service Representative Mexico City **About the Role**: We are seeking a dedicated and customer-oriented individual to join our customer service team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. **Responsibilities**: - **Customer...


  • San Pedro Garza García, N. L., México ACE Hardware A tiempo completo

    The Job The Mexico Customer Service Account Specialist is responsible for acting as a liaison between international retailers and vendors, to ensure purchase orders are processed and the products are shipped in a timely manner while providing outstanding customer service to the retailers. Activities related to customer service. Leverages various systems and...


  • Santa Catarina, Nuevo León, México Budenheim Mexico Sa De Cv A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service and Relationship Specialist to join our team in Santa Catarina, N. L. as a remote hybrid worker. The ideal candidate will be responsible for providing exceptional customer service, managing customer relationships, and ensuring timely resolution of customer inquiries.About the RoleThis is an...


  • Santa Catarina, México Uline A tiempo completo

    **Customer Service Representative** **Pay from $30,900 pesos per month to $34,400 pesos per month** **Monterrey Branch** **Carr. Miguel Aleman KM 21 #6** **Prologis Park Apodaca** **Apodaca, N.L. Mexico 66627** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional...


  • Ciénega de Flores, N. L., México Donaldson A tiempo completo

    This position is accountable for providing a high level of customer service for all customers, internal and external. Drives customer chargebacks, repairs, inventory control and/or information flows. Develops and executes systems or procedures to handle all customer complaints accurately and expeditiously, order entry, expediting, order processing. Manage...


  • San Nicolás de los Garza, N. L., México RED LOGISTICA A tiempo completo

    **Job Summary** Establishes strong relationships with customers via direct relationships, operator relationships, and supplier relationships. Leads and supports initiatives to improve customer service, reduce costs, and enable logistics efficiencies. **Essential Functions and Responsibilities** - Manages all aspects of customer load delivery and...


  • Santa Catarina, Nuevo León, México Uline A tiempo completo

    At Uline, we're dedicated to delivering exceptional customer experiences. As a Customer Service and Support Specialist, you'll play a vital role in helping our customers navigate our website and online ordering systems.We're seeking a highly skilled individual to join our team. If you have a passion for providing legendary service and are fluent in both...


  • San Luis Potosí, S. L. P., México Schweitzer Engineering Laboratories A tiempo completo

    Essential Duties and Responsibilities_ 1. Provide world-class customer care to both internal and external customers. 2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications 3. Communicate to customers and reps on deliverables and resolving of additional...


  • San Pedro Garza García, N. L., México E80 Group A tiempo completo

    E80 Group is a multinational specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods operating in the beverage, food, tissue and other sectors. In 1992 the company anticipated the concept of Industry 4.0: the Smart Factory, sustainable, interconnected and safe. The tailor-made solutions designed...


  • Santa Catarina, México AGP GLASS A tiempo completo

    The AGP Group is a world-leading and specialized glass manufacturer. Our company guarantees world-class technology and the highest level of innovation in glazing solutions. More than 20 renowned automobile manufacturers rely daily on the know-how of our 7 high-tech production plants and innovation centers, which now employ a total of over 4,500...


  • Pesquería, N. L., México Cahemsi Consultoria A tiempo completo

    El especialista de servicio al cliente procesará pedidos de clientes, modificaciones, cancelaciones, así como gestionar las consultas de los clientes dando seguimiento a sus órdenes de compra desde la recepción de la orden hasta asegurar el embarque correcto. También se le pedirá que procese las quejas en varios canales de comunicación. **Principales...


  • Santa Catarina, México International Paper A tiempo completo

    **Position Title**: Customer Service Representative **Category/Shift**: Salaried Full-Time **The Job You Will Perform**: - Communicate with customers, estimate and enter orders, and perform other activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping. - Has a basic understanding of manufacturing processes...

  • Costumer Service

    hace 6 meses


    Santa Catarina, México M&S CONSULTORES A tiempo completo

    Important plastic injection company, due to expansion, requests: Bilingual Customer Service Executive **Profile**: Engineering or Bachelor's degree completed, Logistics, Export/Import, Bachelor's degree in International Business or similar. English - Advanced **REQUIREMENTS**: - Analytical facility, decision making and conflict resolution Detail-oriented...


  • Santa Rosa Jauregui, Querétaro de Arteaga, México Avery Dennison A tiempo completo

    Customer Service Representative - RFID BusinessAt Avery Dennison, we are seeking a skilled Customer Service Representative to join our global team. As a key member of our RFID business, you will play a vital role in delivering exceptional customer experience and driving business growth.Main Responsibilities:Servicing customer orders and inquiries with...


  • Santa Catarina, México Global Consults A tiempo completo

    **Vacante para la empresa Global Consults en Blvd Díaz Ordaz -Santa Catarina, Nuevo León**: Buscamos Agentes bilingües dinámicos, con gran actitud para importante call center en Nuevo León Horario lunes a viernes 40 horas 15,613 ya con bonos mándame WhatsApp para más información* Empresa que se ha destacado en el ámbito de los centros de contacto....