Customer Service

hace 3 meses


Mexicali, México Grupo Prodensa A tiempo completo

**Requirements**:

- 1 to 2 years of customer service experience or experience as a customer service representative.
- High school certificate or equivalent.
- **100% written / 100% spoken English.**:

- Familiarity with CRM systems and practices.
- Customer oriented and adaptable.

A Customer Service Representative will act as a liaison, provide product information, answer questions and resolve any emerging issues our customer accounts may face with accuracy and efficiency.

Reports to: Customer Service Leader

**Duties**:

- Listen to customer concerns, problems and questions.
- Attract customers by positively promoting the product and company, answering questions and addressing concerns as they arise.
- Recommend potential products to meet customer needs.
- Prepare product and customer reports by compiling data gathered during customer interactions.
- Assisting customers with their warranty, replacement or return claim needs and informing them.
- Order processing.
- Quoting orders.

**Hours**: Monday - Friday 7:00 am - 5:00 pm.
- **The plant is located on the San Felipe highway behind the El Dorado Industrial Park.**_

Tipo de puesto: Tiempo completo

Tipo de jornada:

- Lunes a viernes
- Turno de 10 horas

Escolaridad:

- Bachillerato terminado (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial


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