IT Support Junior

hace 2 meses

Guadalajara, México HRPV Mexico A tiempo completo

Are you passionate about technology and eager to start a career in IT? Join our team as an **IT Support Junior** and be a vital part of our tech-driven company In this role, you'll provide essential technical assistance to users, troubleshoot hardware and software issues, and help maintain smooth network operations.

This position is **on-site in Guadalajara** and perfect for those who want to grow their skills in a supportive, dynamic environment.

**Key Responsibilities**:

- Assist with diagnosing and resolving hardware and software problems.
- Troubleshoot network connectivity and internet issues.
- Help with the installation, configuration, and maintenance of devices.
- Document, track, and follow up on incidents and solutions provided.
- Perform routine maintenance on IT equipment.
- Ensure timely updates of software and operating systems according to company policies.
- Manage hardware and software inventory efficiently.
- Maintain accurate records of incidents, resolutions, and processes.
- Generate periodic reports on the status of technical support operations.
- Assist in the creation and updating of user manuals and support documentation.

**Qualifications**:

- Basic technical knowledge of hardware, software, and networking (TCP/IP, DNS, DHCP).
- Experience in technical support or a related role.
- Excellent customer service and problem-solving skills.
- A team player who is adaptable and eager to learn.
- Strong communication skills, with an advanced level of English (B2-C1).

**What We Offer**:

- Competitive salary of **12,000 MXN to 13,000 MXN** per month, depending on experience and English proficiency.
- Full Mexican law benefits including IMSS, paid vacations, and Christmas bonus.
- Monday to Friday work schedule, with fixed 8-hour shifts (no campaign work).
- Paid training starting from day one—you’ll receive your full salary while training
- Access to discounts at cafes, gyms, spas, and more through our company benefits program.
- Numerous opportunities for professional development and career growth.
- Be part of a rapidly expanding company with over 500 employees, always seeking new talent for internal promotions.
- An inclusive, diverse workplace where everyone is valued—no discrimination based on appearance or preferences.

Ready to kick-start your IT career? Send your updated resume in English, and become part of our growing team at **HRPV**

Tipo de puesto: Tiempo completo

Sueldo: $12,000.00 - $13,000.00 al mes

Beneficios:

- Aumentos salariales
- Bebidas gratis
- Descuento de empleados
- Descuento de gimnasio
- Descuentos y precios preferenciales
- Estacionamiento de la empresa
- Opción a contrato indefinido
- Programa de referidos

Tipo de jornada:

- Diurno
- Lunes a viernes
- Turno de 8 horas

Lugar de trabajo: Empleo presencial

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