Sr Technical Engineer

hace 3 semanas

Zapopan, México Oracle A tiempo completo

**Applicants are required to read, write, and speak the following languages**:English, Spanish

**Oracle IGIU Overview**

The Infrastructure Global Industry Unit is one of the largest Industry business units at Oracle. Energy, Water, Construction and Engineering products in that unit help organizations reimagine how organizations plan, build, and operate the vital assets that improve lives and power progress around the world, today and tomorrow. From managing complex projects and portfolios, to enabling better ways to collaborate in the field, to transforming data into insights, our software helps boost productivity, minimize risk, and unlock intelligence to drive continuous improvement. Our customers span organizations of all sizes, including many of the world’s best-known construction contractor and asset owner organizations. To support their success, we build not only the best solutions but also the best teams. Teams that work closely together and across our organization to meet challenges. Teams that bring customer focus, deep knowledge, and boundless creativity to every project. Teams with the vision to see better ways to build tomorrow, today.

**About the Team**

The IGIU Applications Center of Excellence (ACE) Team, part of the Product Development group, is dedicated to optimize the process of handling customer bugs and escalations, ensuring timely resolution and customer satisfaction.

**As part of the ACE Development team, you will**:

- Design, develop and maintain features for user-facing, back end, and infrastructure-type requirements
- Be part of a team practicing Agile and Scrum

Career Level - IC3

**Key Responsibilities**:

- **Diagnose and Resolve Issues**:Triage complex bugs, identify root causes, and implement effective solutions to ensure smooth functionality.
- **Mentorship**:Guide and support other team engineers, fostering a collaborative and growth-oriented environment.
- **Bug Management**:Categorize, prioritize, and address bugs efficiently.
- **Solution Development**:Provide and implement solutions through:

- System configuration
- Data corrections
- Workarounds
- Minor code changes
- **Documentation**:Accurately document bugs and service requests, ensuring clarity and completeness.
- **Customer Communication**:Maintain clear and precise communication with customers, delivering timely updates.
- **Knowledge Sharing**:Develop knowledge base articles for customers and the Support team to facilitate issue resolution and improve overall efficiency.

**Job Requirements**
- BS/MS degree in Computer Science, or equivalent
- 5+years of practical experience in product development
- 3+ years of experience on SASS Aplications
- 3+ years of experience in customer care or support roles
- Working experience in development tools such as Jira, Git, Selenium.
- Good understanding of Agile software development principles.

**Personal Profile**:

- Quick learner, self-motivator, attention to details, and must be a good team player.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills

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