Sr Technical Engineer

hace 3 meses

Zapopan, México Oracle A tiempo completo

**Applicants are required to read, write, and speak the following languages**:English, Spanish

**Oracle IGIU Overview**

The Infrastructure Global Industry Unit is one of the largest Industry business units at Oracle. Energy, Water, Construction and Engineering products in that unit help organizations reimagine how organizations plan, build, and operate the vital assets that improve lives and power progress around the world, today and tomorrow. From managing complex projects and portfolios, to enabling better ways to collaborate in the field, to transforming data into insights, our software helps boost productivity, minimize risk, and unlock intelligence to drive continuous improvement. Our customers span organizations of all sizes, including many of the world’s best-known construction contractor and asset owner organizations. To support their success, we build not only the best solutions but also the best teams. Teams that work closely together and across our organization to meet challenges. Teams that bring customer focus, deep knowledge, and boundless creativity to every project. Teams with the vision to see better ways to build tomorrow, today.

**About the Team**

The IGIU Applications Center of Excellence (ACE) Team, part of the Product Development group, is dedicated to optimize the process of handling customer bugs and escalations, ensuring timely resolution and customer satisfaction.

**As part of the ACE Development team, you will**:

- Design, develop and maintain features for user-facing, back end, and infrastructure-type requirements
- Be part of a team practicing Agile and Scrum

Career Level - IC3

**Key Responsibilities**:

- **Diagnose and Resolve Issues**:Triage complex bugs, identify root causes, and implement effective solutions to ensure smooth functionality.
- **Mentorship**:Guide and support other team engineers, fostering a collaborative and growth-oriented environment.
- **Bug Management**:Categorize, prioritize, and address bugs efficiently.
- **Solution Development**:Provide and implement solutions through:

- System configuration
- Data corrections
- Workarounds
- Minor code changes
- **Documentation**:Accurately document bugs and service requests, ensuring clarity and completeness.
- **Customer Communication**:Maintain clear and precise communication with customers, delivering timely updates.
- **Knowledge Sharing**:Develop knowledge base articles for customers and the Support team to facilitate issue resolution and improve overall efficiency.

**Job Requirements**
- BS/MS degree in Computer Science, or equivalent
- 5+years of practical experience in product development
- 3+ years of experience on SASS Aplications
- 3+ years of experience in customer care or support roles
- Working experience in development tools such as Jira, Git, Selenium.
- Good understanding of Agile software development principles.

**Personal Profile**:

- Quick learner, self-motivator, attention to details, and must be a good team player.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills

  • Sr Data Engineer

    hace 3 meses

    Zapopan, México Ryscode A tiempo completo

    Description Looking for a Sr. Data Engineer located in GUADALAJARA, México or willing to relocate for a full-time on-site work scheme. Required Technologies Python, AWS, Kafka, snowflake Good English communication GDL Position: ON-SITE Tipo de puesto: Tiempo completo Sueldo: $60,000.00 - $68,400.00 al mes Beneficios: - Caja de ahorro - Seguro de...

  • Senior Technical Solutions Architect

    hace 1 mes

    Zapopan, Jalisco, México Oracle A tiempo completo

    As a Sr. Principal Support Engineer, you will be the key technical support expert in Oracle product usage in complex, open systems implementation environments.Career Level -Provide leadership and expertise in the development of new Oracle products/services/processes, frequently operating at the leading edge of technology.12 years experience with Core...

  • Senior Technical Analyst

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Technical Support Engineer

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    **Essential Duties and Responsibilities** - Oversee post sales customer service requests - Troubleshoot issues and liaise with next level SMEs (Subject Matter Experts) - Work closely with Operations when managing requested tasks - Gather client product feedback to help product management define the product roadmap - Ensure that the highest level of client...

  • Technical Support Engineer

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Oracle SaaS Cloud Central team, you will be responsible for: - Post-sales technical support of all SaaS Cloud Administrative activities. - This includes, but is not limited to, support of: - Environment refreshes (Moving data from a source environment to a target environment) - Planned and unplanned outages - Oracle SaaS Cloud Portal...

  • Senior Technical Support Engineer

    hace 2 meses

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job Summary:We are seeking a highly skilled Senior Technical Support Engineer to join our Oracle Support team. As a key member of our team, you will be responsible for providing technical support and solutions to our customers, while serving as an advocate for their needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via phone and...

  • Technical Analyst 3-support

    hace 1 mes

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Support Engineer: SaaS Cloud Specialist

    hace 2 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    Oracle is seeking a highly skilled Technical Support Engineer to join our SaaS Cloud Central team. This role offers the opportunity to work on various technical support activities, including post-sales support, environment refreshes, planned and unplanned outages, and more.The ideal candidate will have a strong understanding of SaaS lifecycle events,...

  • Technical Support Engineer

    hace 3 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Oracle. As a key member of our support team, you will play a crucial role in delivering exceptional customer experiences and driving innovation in cloud solutions.

  • Cloud Support Engineer

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Cloud Support Engineer

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Peoplesoft Tools Support Engineer

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    **Preferred Qualifications Education & Experience**: - B.A./B.S. (University degree) in a technical field or equivalent experience required - 4+ years relevant working experience (preferably 2 years + of working with Oracle/PeopleSoft products) - Prior experience in providing technical customer support - Technical experience with working on Application...

  • EBS Financial Senior Technical Support Engineer

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    Preferred Qualifications  This position is for a Technical Support Professional with a functional background in Financials. Candidates should have a good understanding of Oracle EBS or other ERP Financial Software knowledge. ota-ay-mxsupExperience in the accounting lifecycle with knowledge of common enterprise structures setup, journal processing,...

  • Senior Technical Support Engineer

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Ebs Hcm Support Engineer

    hace 3 meses

    Zapopan, México Oracle A tiempo completo

    An opportunity exists for an experienced engineer in our global EBS organization to help provide support on HCM products for Oracle's E-Business Suite specifically, Oracle Benefits, Payroll and HR. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. You are expected to be an...

  • Ebs Hcm Support Engineer

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    An opportunity exists for an experienced engineer in our global EBS organization to help provide support on HCM products for Oracle's E-Business Suite specifically, Oracle Benefits, Payroll and HR. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. You are expected to be an...

  • Sr Technical Leader

    hace 6 meses

    Zapopan, México GrainChain Inc A tiempo completo

    **Descripción**: ¡Te estamos buscando, únete a GrainChain! Estamos en búsqueda de un desarrollador **Sr Technical leader / Developer Mgr** responsable de liderar un equipo de desarrollo en la búsqueda constante de mejoras en la calidad del trabajo que se realiza, y que se sume al esfuerzo de sus compañeros desarrolladores en la creación de un código...

  • Senior Technical Analyst

    hace 3 meses

    Zapopan, México Oracle A tiempo completo

    Oracle B2C Service is a comprehensive cloud-based customer service and support software platform designed to help businesses and organizations manage and improve their customer service operations. It provides a range of features and capabilities that empower organizations to deliver exceptional customer service, streamline support processes, and enhance...

  • Senior Technical Support Engineer

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Ebs Financial Senior Technical Support Engineer

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    **Preferred Qualifications** ota-ay-mxsupExperience in the accounting lifecycle with knowledge of common enterprise structures setup, journal processing, financial reporting, interfaces, period close processes and activities and Financial Reporting Workspace are highly desired. Support or consulting experience with Oracle Financials or other ERP Financial...