Manager Client Operations Support I

hace 2 meses


Tlahuac, México Fiserv, Inc. A tiempo completo

Atender las líneas de asistencia exclusivas de los productos Visa Platinum, Visa Signature, Mastercard Plantinum, Mastercard Black, brindándole toda la información relacionada a datos y estatus de su cuenta.

Contestar peticiones de solicitud de información (saldo, crédito disponible, pago mínimo, fecha de pago, asistencia en transacciones rechazadas, etc.) por los clientes de bancos procesados.

Ejecutar mantenimiento de ajuste de crédito por pago realizado en el día y que aun no ha sido aplicado.

Ejecutar mantenimiento de reversar autorizaciones flotantes y que no fueron concretadas por el tarjetahabiente.

Atender las solicitudes de autorización para los adelantos de efectivo realizados en sucursales de los bancos procesados.

Tomar el reporte de inconvenientes en los puntos de ventas de los comercios afiliados y realizar llamada Outbound al técnico del departamento de afiliaciones

Tomar el reporte de los tarjetahabientes que notifican su itinerario de viaje para evitar inconvenientes con su tarjeta durante el viaje. Ingresar el reporte en Monitor Plus.

Tomar el reporte de los tarjetahabientes que notifican previamente que estarán realizando una compra extraordinaria con su tarjeta. Ingresar el reporte en Monitor Plus.

Examinar y Categorizar el Riesgo de las “Alertas” generadas en Monitor Plus y Visa Advanced Authorization, de las autorizaciones de compras realizadas por los tarjetahabientes de los bancos procesados con el fin de identificar transacciones no autorizadas por el tarjetahabiente.

Bloquear las tarjetas con restricción preventiva ó restricción por fraude comprobado en plásticos de los bancos procesados.

Dar mantenimiento a los valores de warning codes, dado el caso que se identifique declinaciones por una restricción en parámetros del autorizador y que el emisor de su autorización por escrito antes de proceder.

Analizar alerta y establecer comunicación telefónica con los tarjetahabientes para la validación de autorizaciones y transacciones en sospecha.

Establecer comunicación telefónica y/o vía Visor Web con los tarjetahabientes y/o bancos procesados para la validación de autorizaciones y transacciones en sospecha recibidas por fax de adquirentes locales e internacionales

Atender y confeccionar reportes de llamadas recibidas por comercios para verificar en la base de datos información de la cuenta del TH

Atender al tarjetahabiente que llama al centro de monitoreo para reportar fraude en su tarjeta identificado por alerta de Monitor Plus, mensaje de texto de First SMS ó lo ha identificado por su Banca en Línea.

Atender al tarjetahabiente que llama al centro de monitoreo para reportar fraude por pérdida o robo y bloquear tarjetas de crédito, débito, privada o clave, de los bancos procesados.

Atender a comercios en un posible evento de fraude infraganti y que requiere validación del plástico utilizado para continuar con la transacción.

Recibir la alerta de desconexión del aplicativo CISM (mensajería de texto) y llamar al número de soporte de IT OnCall en hora no laborables

Registro de todos los casos de fraude en los sistemas de monitoreo de fraude.

Bloquear una tarjeta en Vision Plus en caso de inconsistencia o falta de disponibilidad de Vision Plus en los bancos procesados.

Atender y asistir a los bancos procesados vía telefónica o por correo electrónico por consultas o requerimientos.

Generar el reporte de las situaciones y gestión de su turno de trabajo

Mantener el orden y la Administración de los Archivos Físicos del área

Cualquier otra función inherente al cargo.


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