Customer Service Analyst
hace 3 meses
If you’re an expert in Customer Support and passionate about the Supply Chain area, join the OTD Team as a Customer Service Analyst. You will Manage the end-to-end order process and provide exceptional internal and external customer service for smaller, less complex customers. Develop solutions and become a process expert through collaboration and analytics. Also, partner with internal and external customers at all levels, including senior management to identify trends, perform root cause analyses, and develop solutions to resolve customer logistics, order fulfillment, and transportation issues. You will be in charge of identifying continuous improvement opportunities and driving efficiencies within the order process.
Uou will contribute to a team environment that is focused on high performance and operational excellence. This flexible role is located in Querétaro, México.
A Taste of What You’ll Be Doing
**Customers and Operations**: Serve as a single point of contact for assigned customers and sales. Manage fulfillment of customer orders to ensure consistent and reliable performance and customer order process from order placement to order receipt. Also, Support hyper-care customer situations for optimal service, including escalations and prioritization reviews
**Customer Service**: Communicate with customers during the lifecycle of the order process, including meetings and presentations. Manage solutions to enhance customer service initiatives and to provide consistent service. Develop and enhance business relationships with various partners, both internal and external such as such as VAS, EDI, 09, and inventory teams
**Analysis of Communications and Platforms**: Perform analysis and communications to reduce/eliminate pricing discrepancies, OS&D, and returns.Manage the use of SAP by leveraging tools and data.Execute personalized customer logistics strategies.Maintain a full understanding of customers’ strategies, policies, and key personnel, as well as Kellanova’s terms of sale, and internal policies.
**Continuous Improvement**: Trend analysis to drive continuous improvement related to order management processes and systems. Proactively partner with internal and external customers to identify trends and resolve order management issues. Provide direction and assistance to global team in resolving issues to meet order management metrics.
We’re Looking for Someone With
Bachelor’s degree in Administration, Business, or related field.
2-3 years of Customer relationship management experience. Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.
Computer skills, including experience with ERP systems and MS Office.
Excellent verbal and written communication skills in English is mandatory for this role.
Deep analytical and problem-solving and Strong negotiation and decision-making skills.
Ability to manage multiple and sometimes conflicting priorities and specific time constraints.
Solid time management skills and ability to work in a team environment.
If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.
Get to Know Us
At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.
Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.
Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.
Let’s shape the future of snacking.
Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.
-
Customer Service Analyst
hace 3 semanas
Querétaro, Qro., México Buckman A tiempo completo**CUSTOMER SERVICE ANALYST** Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and...
-
Senior Customer Service Analyst
hace 4 meses
Querétaro, Qro., México WK Kellogg Co A tiempo completoAt WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 117 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together,...
-
Customer Service Analyst
hace 4 meses
Querétaro, Qro., México WK Kellogg Co A tiempo completoAt WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 117 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together,...
-
Customer Service Representative
hace 3 meses
Querétaro, Qro., México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Customer Service Representative. **What you’ll do**: The analyst is responsible for supporting Customer Service, eCommerce, Marketing, Operations and Logistics teams. Responsibilities will include, but are not limited to; daily, weekly, and monthly KPI reporting and data analysis, creating weekly...
-
Customer Service Supervisor
hace 1 mes
Querétaro, Qro., México Avery Dennison A tiempo completo**Company Description** About Avery Dennison** **Job Description** Avery Dennison is seeking a Customer Servicer Supervisor to lead the Queretaro customer service team, reporting to the Customer Service Manager, North America. You will provide support and supervise the day-to-day activities of the customer service team, delivering excellent customer...
-
Planning and Customer Service Analyst 1
hace 3 semanas
Querétaro, Qro., México SIG Group A tiempo completo**Join our SIG team **as... **Planning and Customer Service Analyst** - Manage, organize and plan customer packaging material demand by allocating the purchase orders or their forecast from their placement for production within SIG production plants to the delivery to the customer or the local stock replenishment the client, guaranteeing compliance with the...
-
Customer Service Management
hace 2 meses
Querétaro, Qro., México Avery Dennison A tiempo completo**Company Description** **Job Description** SUMMARY**:This position will manage the Customer Service Team by providing clear goals, strategies and initiatives and driving the necessary change to ensure achievement of divisional financial and non-financial metrics. Employee Development & Management - Train and provide development opportunities for staff....
-
Customer Service Contact
hace 3 meses
Querétaro, Qro., México Valeo A tiempo completoValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...
-
Customer Service Representative
hace 2 meses
Querétaro, Qro., México Sandvik A tiempo completoOur Seco culture All Seco employees across the globe share our family spirit, along with a passion for our customers and a personal commitment to ensure success in everything we do. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Visit our LinkedIn or Facebook to get to know us and our products...
-
Customer Service Representative
hace 2 meses
Querétaro, Qro., México Kerry A tiempo completo**About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...
-
Customer Service Representative
hace 1 mes
Querétaro, Qro., México Michelin A tiempo completoCustomer Service Representative - ABOUT MICHELIN Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital...
-
Customer Service Representative Team Leader
hace 4 semanas
Querétaro, Qro., México Watlow Electric Manufacturing, Inc. A tiempo completoUna oportunidad de crecer con nosotros ¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que...
-
Customer Service Representative Olac
hace 3 meses
Querétaro, Qro., México Ansell A tiempo completo**Customer Service Representative OLAC** **-** **(**30007865**)** **Description** Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of...
-
Customer Service Representative
hace 4 meses
Querétaro, Qro., México Watlow Electric Manufacturing, Inc. A tiempo completoWatlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century....
-
Mexico Customer Service Representative
hace 3 meses
Querétaro, Qro., México Bison Transport A tiempo completo**LOGISTICA BISON MEXICO** is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on...
-
Bilingual Customer Service Representative
hace 2 meses
Querétaro, Qro., México Speed FC Cart.com A tiempo completo**Join the Team as a Bilingual Customer Service Representative!** Looking for a place where you can grow, learn, and make a difference every day? **What You'll Do**: - Address customer inquiries, solve problems efficiently, and ensure a positive and professional experience every time. - Collaborate with different teams to ensure customer satisfaction and...
-
Bilingual Customer Service Representative
hace 2 meses
Querétaro, Qro., México Speed FC Cart.com A tiempo completo**Join the Team as a Bilingual Customer Service Representative!** Looking for a place where you can grow, learn, and make a difference every day? **What You'll Do**: - Address customer inquiries, solve problems efficiently, and ensure a positive and professional experience every time. - Collaborate with different teams to ensure customer satisfaction and...
-
Customer Service Representative
hace 2 meses
Querétaro, Qro., México AB SOLUTIONS RYS A tiempo completoCOMPANY WITH A FOCUS ON THE PACKAGING INDUSTRY FOR THE MANUFACTURE OF LABELS, IS LOOKING FOR YOUR TALENT AS: **CUSTOMER SERVICE REPRESENTATIVE** **Functions**: - Act as a communication link between customers and the organization. - Provide follow-up and attention to customer needs. - Search for solutions and anticipation of customer and area needs. -...
-
Customer Service Ocean
hace 3 meses
Querétaro, Qro., México DB Schenker A tiempo completoAt DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are **Here to...
-
Customer Service Representative
hace 2 meses
Querétaro, Qro., México Wego Chemical Group, LP A tiempo completoWego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years,...