Support Agent

hace 2 semanas


Desde casa, México Pay Ready A tiempo completo

**Needs to hire 2 Employees**

Key Responsibilities:

- Assist clients with data within software (perform updates in data, forward the communication to alternate parties)
- Review legal documentation, update software to reflect based on FDCPA
- Support consumers attempting to pay balances, navigating them to the correct team for further services & support
- Receive inbound & outbound calls, locate the placement of said file and provide forwarding information
- Build internal tickets to support communications among multiple teams
- Perform audits of data entry and/or review of from our Client Success Team
- Maintaining a high level of compliance and service between consumers, clients, partners, internal teams, and 3rd party agencies
- Ability to perform regression testing on software systems and proactively report where applicable

Key skills required are communication etiquette, multi-tasking, time management, customer service, data entry, phone support, data analysis, thirst for product knowledge.

Standard operating hours are 8 hr workday, Pacific Standard Time (California), Monday - Friday only, with paid lunch and 2 breaks.

Small, fast-paced, 100% remote support team.
Seasoned group and looking to expand a few more members to meet our growing business

Application Question(s):

- What CRM tools do you have experience using?
- Describe your recent experience with similar projects.

**Experience**:

- customer service: 1 year (required)

**Language**:

- English (required)

Work Location: Remote


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