Service Delivery Manager

hace 2 semanas

Tlahuac, México Tetra Pak A tiempo completo

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Job Summary

As a Service Delivery Manager, you will be pivotal for Tetra Pak services by leading a team of professionals within service operation that share a passion for delivering technical support to processing equipment and filling lines. You will be responsible for managing a part of the Service organization. This individual will ensure Tetra Pak provides our customers with a high quality of services, and that all issues are dealt with in the most effective and satisfactory way both for the customer and Tetra Pak. The Service Delivery Manager will help develop key field personnel.
The position is based in Torreón, Coahuila, México.
You will be travelling 75% of your time to our customer sites.
Tetra Pak is not sponsoring work visas or relocation for this position. What you will do

**As a Service Delivery Manager, you will focus on**:
Teamwork with planning and lead scheduling process for resource availability and competence development across assigned area of responsibility with a 3-year horizon, in a timely manner with a high level of quality and stakeholder involvement.
Lead resource capacity and competence development across own area of responsibility, in collaboration with relevant functional networks and approved subcontractor companies to ensure the right competence is available at the right time and at the right cost across the cluster.
Lead the Tactical Planning process through analysis of long-term capacity and competence constraints (for over or under capacity) with a 3-5-year horizon. Provide relevant headcount, maturity level acceleration and career migration inputs into CBP process and Strategic Planning.
Lead the definition, development and deployment of visual management and management reporting including the right metrics for resource planning and competence development.
Lead continuous improvement, share and learn and implementation of best practices, related to resource planning and competence development, including soft skills.
As required, lead, develop and manage direct reports according to the global HR processes, standards and definitions.
As required, take an additional role of Cluster Sub Process Driver contributing to process implementation and continuous improvement of the business process in own area of responsibility.

We believe you have

Electrical, Mechanical, Automation, Industrial or related engineering degree is mandatory.
4 years of experience in the front line with customers in a manufacturing environment.
8 to 10 years of experience working with complex machines, preferably in the food industry. Having experience with Tetra Pak machines or similar, will be a plus.
Strong Leadership and productivity focus skills.
Advanced English proficiency.
Proven discipline and organizational agility.
Strong continuous improvement focus.
Knowledge in Problem Solving Methodologies, Risk Assessment and performance KPIs
Able to engage with field force and service account teams to provide support and motivation.
Willing to be customers fronting and is able to convey message well with internal and external stakeholders. Strong communication and presentation skill are required to achieve this objective.
Self-starter with high working flexibility that may include after-hours, weekends and Public Holidays whenever needed.
High stress tolerance level is mandatory. Able to work well under stressful environment due to uncertainties and ever-changing customer demand.

We Offer You
A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements

This job posting expires on March 26, 2024.

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