Customer Care Advocate Iii

hace 4 días

Piedras Negras, México Regal Rexnord A tiempo completo

Position Summary:
The Customer Care Advocate will serve as a member of a high-energy, results driven team in a fast-paced environment acting as the liaison between OEM customers and various RRX departments. This position is responsible for owning the customer experience through timely resolution of customer inquiries, analysis of customer production schedules vs flow of inventory, and collaborations with production, engineering, pricing, sales & logistics departments to meet customer needs.

Major Responsibilities:

- Interact with customers to address and resolve customer inquiries related to deliveries, expedites and forecasting.
- Deliver on individual KPI’s; deploy root cause analysis and countermeasures where necessary
- Follow standard work for utilizing CRM to consolidate and track customer communications
- Provide updates to Customer Care Mgr regarding activities necessary to meet business sales goals
- Collaborate cross-functionally to meet customer needs
- Actively participate in process improvement events or Kaizens
- Adhere to department procedures, policies and standards
- Support 80/20 initiatives
- Anticipate and resolve customer issues
- Monitor various dashboards to proactively correct orders with issues to prevent delays in shipments
- Prepare for and participate in regular meetings with manufacturing and key customers
- Attend internal trainings focused on products & processes necessary to maintain and enhance knowledge
- Maintain conduct in accordance with Regal vision, mission, values, initiatives and company policies

Desired Education / Experience / Skills:

- Bachelor's degree or equivalent related experience
- 1-3 years industry experience
- Ability to continuously prioritize tasks, strong time management skills & attention to detail
- Customer support experience or experience as a customer service representative
- Excellent written and verbal communication skills
- Recognized by peers as ambitious, energetic & highly motivated
- Proficient with the Microsoft Suite (Excel, PowerPoint, SharePoint, PowerBi, Teams)
- Exposure to Oracle ERP (or similar enterprise resource planning tool) & a CRM platform

Travel:
5% travel to RRX and customer locations in North America.

**Language**:
Fluent in both Spanish and English

Regal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. With the announcement of the acquisition of Altra Industrial Motion, a ~$2B global business with 9,000 associates, focused on Power Transmission and Factory Automation products, Regal Rexnord will become a $7.3B company with 36,000 associates globally.

Regal Rexnord’s business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company’s commitment to sustainability. The company’s industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company’s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.

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