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Integration Engineering Manager

hace 2 meses

Tlahuac, México PayPal A tiempo completo

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: The PayPal Global Merchant Services team is looking for a Manager of Global SMB Integration team in Mexico City. The Manager will be there to ensure a smooth functioning of the day to day technical operations. The manager position supports a team of engineers who provide solution design and integration support to SMB merchants. We're looking for a highly organized go-getter to lead and motivate a team that consistently delivers a white-glove experience to our merchants. Leadership and adaptability are a key component to this position as it will require building strong relationships across the organization.

**Job Description**:
**Responsibilities**
- Delegating tasks, liaising with the team, and support Global Inside Sales leaders
- Responsible for recruitment, career development/planning, performance and pay discussions of team members.
- Develop a great place to work climate within the team, inspiring them sharing mid-long term vision, and create a real sense of inclusion
- Coaching/mentoring the team
- Review and observe employees are following procedures, process flows and guidelines, and react proactively to any gaps.
- Establish relationships throughout the organization to ensure excellent information flow and feedback on impacts of process, policy and product changes.
- Maintain acceptable level of job discretion. A part of performance is evaluated against the ability to make judgment calls, the ability to make sound decisions, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.
- Completely customer focused, and liaises closely with senior management on product concerns to ultimately benefit the customer.
- Team advocate, representing teams interests when working with other support teams and stakeholders
- Manages escalations as required, ensuring they are addressed within established SLAs. Be the point of contact for our internal stakeholders for high priority escalations. Reviews and determines root cause of escalation and makes recommendations to avoid such future escalations.
- Provides career and performance development with their team to motivate autonomy and mastery to unleash potential

**Knowledge, **Skills** and Abilities**:

- Excellent interpersonal and leadership skills with the ability to coach and mentor effectively.
- Ability to develop trusted partnerships with customers, teams and peers.
- Ability to think outside the box, ask questions and challenge the status quo
- Basic understanding of using KPI’s to measure team performance.
- Ability to engage cross functionally; behave in a selfless manner; support a collaborative culture, seeking what’s best for the organization.
- Ability to handle multiple projects and critical situations under pressure.
- Ability to properly communicate to leadership and executive teams in a regular basis and during critical situations.
- Experience leading highly collaborative teams working directly with customers to solve together
- Love and understanding of emerging technologies
- Be comfortable with consistent change - agility is key

**Preferable** Leadership Skills**
- Bachelor’s degree, or equivalent, in Business, Leadership, Strategy
- Experience in People Management/Leadership
- Experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python.
- Experience in creating and troubleshooting web services, such as SOAP and REST
- Experience with Software Application Debugging and troubleshooting
- Fluent in English language required
- Salesforce experience preferred

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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