Fraud Analyst

hace 4 semanas

Ciudad de México CDMX Accertify A tiempo completo

Accertify is the trusted partner to the world's leading eCommerce brands. With industry-leading fraud prevention and digital identity offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable legitimate eCommerce, delivering peace of mind to merchants and their customers across the globe. Team Accertify provides a solution merchants trust and a career you can trust.

Accertify is growing, and we are looking to add **Fraud Analyst** to our Global Fraud Fighting Team.

**How will you make an impact in this role?**
As a Fraud Analyst, you will help facilitate Accertify’s overall mission of delivering exceptional digital experiences by researching and decisioning on high-risk e-commerce transactions for clients across all industries.

**Essential Duties and Responsibilities**:

- Identify and prevent fraudulent transactions, powering exceptional client results
- Work well with a team of industry experts to monitor real-time fraud decisioning software
- Independently resolve problems that require in-depth investigation and/or research
- Constantly communicate fraud trends and share best practices with peers and leaders
- Perform thorough analysis of queued transactions to determine the likelihood of fraud and subsequently approve/reject said transactions
- Maintain professional persistence when reviewing transactions or speaking with customers
- Prioritize work to meet and exceed deadlines and performance goals
- Report platform issues as they arise and proactively identify potential impacts to clients
- Ensure the success of Accertify’s customers by delivering results on a daily basis.

**Qualifications**:

- Bachelor’s Degree required
- Strong desire to build a career in the fraud prevention industry
- Previous e-commerce fraud prevention, investigation, or similar experience preferred but not required
- Previous knowledge of the e-commerce industry and CNP environment or similar experience is preferred but not required
- Previous knowledge of airlines, retail, ticketing, banking experience, or similar experience is preferred but not required
- Fine-tuned organizational, analytical, and critical thinking skills strongly desired
- Exceptional problem-solving skills
- Displays confidence in making decisions quickly and independently
- Must be able to work in a fast-paced, ever-changing environment
- Strong internet research skills with the ability to navigate multiple systems at once
- Demonstrated experience and/or strong working knowledge of Microsoft Office Suite
- Must have flexibility to work morning, afternoon, and evening shifts, including non-business hours, weekends, and holidays
- Bilingual Proficiency in Spanish & English

**Additional Requirements**
- Location: Onsite at the Accertify Office in Mexico City, Periférico Blvrd Manuel Ávila Camacho 261, Polanco, Polanco I Secc, Miguel Hidalgo, 11510 Ciudad de México, CDMX, México
- Flexibility to work a schedule starting as early as 6 AM CST (end 2PM CST) or as late as 2 PM CST (end 10PM CST); this will include one-weekend day shift, which could change determined based upon client needs.
- The position's training will be from 9 a.m. to 5 p.m. for three weeks, all onsite in the office. Following this training, schedules will be determined based on client needs.
- For the first three months, each workday will be fully onsite in the office, with the position becoming hybrid (3 days in office, 2 days work from home) following the 3-month point. Accertify reserves the right to convert any and all positions to fully in-office in the future. Additional work-from-office days may be required throughout the year based on client/department needs.
- PTO blackout periods are from Holly Week (March-April), Hot Sale Week (May), Summer Break (July-Aug), Buen Fin Week (November), and Winter Break (December) through the end of the calendar year. No time off requests are allowed during this periods.

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