Mgr-events I

hace 1 semana

Puerto Vallarta, México Marriott International, Inc A tiempo completo

**Job Number** 24070996

**Job Category** Event Management

**Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

**CORE WORK ACTIVITIES**

**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.

**Leading Event Management Teams**
- Conducts formal pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

**Supporting and Coordinating with the Sales and Marketing Function**
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

**Conducting Human Resources Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.
- Marriott International i

  • Mgr-Events I

    hace 7 días

    Pto Vallarta, Jalisco, México Marriott International, Inc. A tiempo completo

    Job Number Job Category Event ManagementLocation The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Managementhtmlhtml JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments...

  • Mgr-events I

    hace 2 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23155331 **Categoría de Empleo** Event Management **Ubicación** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que...

  • Mgr-Events I

    hace 6 días

    Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo

    Número de Empleo Categoría de Empleo Event ManagementUbicación The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición ManagementMarriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la...

  • Mgr-Sales I

    hace 3 semanas

    Puerto Vallarta, México Marriott International A tiempo completo

    Job Number 24069075Job Category Sales & MarketingLocation Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities....

  • Mgr-Sales I

    hace 4 semanas

    Puerto Vallarta, México Marriott International A tiempo completo

    Job Number 24069075Job Category Sales & MarketingLocation Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities....

  • Mgr-restaurant I

    hace 2 semanas

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23014430 **Job Category** Food and Beverage & Culinary **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include...

  • Mgr-restaurant I

    hace 2 semanas

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23143315 **Job Category** Food and Beverage & Culinary **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and...

  • Mgr-security I

    hace 2 semanas

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23209330 **Categoría de Empleo** Loss Prevention & Security **Ubicación** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International...

  • Mgr-restaurant I

    hace 2 semanas

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23211399 **Job Category** Food and Beverage & Culinary **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include...

  • Mgr-Sales I

    hace 3 semanas

    Puerto Vallarta, México Marriott International A tiempo completo

    Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano...

  • Mgr-human Resources I

    hace 2 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23134593 **Job Category** Human Resources **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As a member of the property Human Resources support...

  • Mgr-marketing Communications I

    hace 2 semanas

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 24083200 **Job Category** Sales & Marketing **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for completing marketing plan...

  • Mgr-Marketing Communications I

    hace 4 semanas

    Puerto Vallarta, México Marriott International A tiempo completo

    Job Number 24083200Job Category Sales & MarketingLocation Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for completing marketing plan for property. Manages all e-commerce...

  • Mgr-human Resources I

    hace 1 día

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23134593 **Job Category** Human Resources **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As a member of the property Human Resources support...

  • Delphi Administrator

    hace 3 semanas

    Puerto Vallarta, México Hilton A tiempo completo

    A Delphi Administrator will develop and maintain an active Sales lead database and follow up on sales opportunities and customer requests as required. **What will I be doing?** A Delphi Administrator, you will develop and maintain an active Sales lead database and follow up on sales opportunities and customer requests as required. The Sales Office...

  • Sales Administrative Assistant

    hace 2 meses

    Puerto Vallarta, México Hilton A tiempo completo

    A Sales Administrative Assistant will develop and maintain an active Sales lead database and follow up on sales opportunities and customer requests as required. **What will I be doing?** As Sales Administrative Assistant, you will develop and maintain an active Sales lead database and follow up on sales opportunities and customer requests as required. The...

  • Banquet Manager

    hace 2 semanas

    Puerto Vallarta, México Hilton A tiempo completo

    A Banquet Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand. **What will I be doing?** As a Banquet Manager, you are responsible for managing all banquets and events in the hotel to deliver an...

  • Banquet Manager

    hace 7 días

    Puerto Vallarta, México Hilton A tiempo completo

    Banquet Manager A Banquet Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand. **What will I be doing?** As a Banquet Manager, you are responsible for managing all banquets and events in the hotel...

  • Mgr-Sales I

    hace 4 semanas

    Pto Vallarta, Jalisco, México Marriott International A tiempo completo

    Job Number Job Category Sales & MarketingLocation Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities. Ensures...

  • Mgr-Sales I

    hace 3 semanas

    Pto Vallarta, Jalisco, México Marriott International A tiempo completo

    Job Number Job Category Sales & MarketingLocation Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities. Ensures...