Sr. User Experience Researcher

hace 2 semanas

Ciudad de México Thomson Reuters A tiempo completo

**Sr. User Experience Researcher**

Come join the Thomson Reuters UX Research team We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally.

**About the UX Team**

The UX Team is undergoing an exciting transformation in the ways we work and our team structure. We now have a spot in the C-suit and the sky is the limit to bringing intuitive, effective, and elegant solutions to our customers. Our CEO recently shared in an employee Town Hall that “Our Job #1 is improving the customer experience and our Job #2 is innovation.” The UX Research team is leading the way to help our company achieve this mission.

**About the Role***

As a **Sr. User Experience Researcher**, you will define and execute on user research programs, spanning a broad set of experiences and modalities. The research activities you lead will help the team develop a deeper understanding of the users we service. You will help the team act on user insights to inform product and design decisions that empower our customers.

**Responsibilities**

In this role as **Sr. UX Researcher**, you will
- Determine and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process.
- Lead foundational research activities that explore the problem space, frame the problems to be solved, and gather enough evidence and initial direction to define what to do next.
- Lead discovery research activities to inform UX design decisions.
- Monitor UX project execution, including establishing and tracking UX project metrics and UX product scorecards.
- Develop user journeys and personas.
- Synthesize quantitative and qualitative data to help drive product and design decisions.
- Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process.
- Support, partner and influence multi-disciplinary teams, including other business areas, to execute UX projects.
- Take ownership for self-development, stay current with research techniques and tools in the field of UX.
- Be a self-starter. Take initiatives and drive projects from beginning to end.
- Mentor and assist UX Researchers as needed.

**About You**

You are a fit for the role if you have:

- Master’s degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent.
- 5+ years of UX research experience or 8+ years of experience in lieu of degree.
- Experience in UX research on B2B SaaS solutions.
- Mastery of your craft covering qualitative and quantitative research, Agile development, and industry practices and trends.
- Excellent communication, storytelling, presentation, interpersonal, and analytical skills; the ability to communicate complex research concepts clearly and persuasively across different audiences and varying levels of the organization.
- Ability to work in a fast and flexible way, quickly delivering insights to team members to move decisions forward.
- Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts.
- A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs.

**What’s in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote until further notice. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Wellbeing**: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Learning & Development**:LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

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