Quality Assurance Team Lead

hace 2 semanas


Guadalajara, México Kueski A tiempo completo

**We are Kueski**, and our mission is to develop an ecosystem of financial products which are simple and convenient for our users. We are part of the financial digital transformation, being one of the key players in México.

**Objetivo**:
Planificar, coordinar y supervisar las actividades del equipo de Quality Assurance siendo responsable del diseño y ejecución de la estrategia del área, asegurando que ésta se encuentre alineada a las necesidades operativas y estratégicas de los canales evaluados y de la misión de Kueski, así como de la generación de informes y oportunidades de calidad relevantes que coadyuven a la mejora continua y al aseguramiento de una gran experiência al cliente en cada una de las interacciones.

**Responsabilidades**:

- Participar en la generación de la estrategia central para el equipo de Quality Assurance y el establecimiento de los objetivos del área.
- Planificar el muestreo de interacciones de los diversos canales de contacto de acuerdo con distintos criterios de selección basados en KPI´s e indicadores clave de las áreas a evaluar.
- Establecer métricas del desempeño de los Quality Assurance Specialist y dar seguimiento al cumplimiento de las mismas.
- Coordinar y ejecutar sesiones de retroalimentación y seguimiento del desempeño de los Quality Assurance Specialist.
- Asegurar el desarrollo y actualización del equipo que garantice el conocimiento experto de los Quality Assurance Specialist a su cargo.
- Generar indicadores e informes periódicos de relevancia para las áreas de contact center que ayuden a la mejora continua.
- Mantener informado oportunamente al equipo de liderazgo del contact center sobre los accionables, resultados y seguimientos relacionados con los hallazgos de calidad.
- Coordinar las sesiones de calibración del contact center y generar reportes de resultados del ejercicio así como accionables derivados de las calibraciones.

**Requerimientos / Experiência**
- Tener mínimo 2 años de experiência como team lead de equipos de auditorías de calidad y mejora continua en contact center.
- Inglés intermedio / avanzado.
- Licenciatura terminada.
- Conocimiento de servicios crediticios y productos financieros.
- Conocimiento de métricas e indicadores de contact center.
- Manejo de paquetería Office y/o Google Docs. (Word intermedio, Excel intermedio-avanzado)

**Competencias**
- Capacidad de gestionar en diversos entornos
- Autodesarrollo
- Autodirigido
- Liderazgo
- Habilidades de organización
- Empatía
- Excelente habilidad de comunicación verbal y escrita
- Resolución de conflictos y gestión del cambio
- Colaboración y trabajo en equipo

**Plus**
- Experiência liderando equipos de evaluación de calidad del servicio en startup/fintech
- Alta vocación de servicio
- Experiência en herramientas/software de gestión de la calidad y servicio

**Benefits and Perks**:

- Major medical insurance
- Stock options
- Flexible work time, including working from home 100% Remote
- 10 days of vacations + 50% vacation bonus
- Personal Days
- Saving Fund
- Pantry Vouchers
- 30 day Christmas Bonus


  • HR Testing

    hace 3 semanas


    Guadalajara, México Ingredion A tiempo completo

    HR Testing / Quality Assurance Lead Location: Guadalajara SSC, Mexico Reports to Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services S/he will establish/refine testing methodology, standards and tool/templates to test system changes in a consistent manner, and elevate solutions quality. This is a hand-on Lead role, that...

  • HR Testing

    hace 4 semanas


    Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    **Location**: Guadalajara SSC, Mexico Reports to Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services S/he will establish/refine testing methodology, standards and tool/templates to test system changes in a consistent manner, and elevate solutions quality. This is a hand-on Lead role, that will perform process/systems...


  • Guadalajara, México Grid Dynamics A tiempo completo

    Our customer is an American multinational technology company headquartered in Cupertino, California. **Responsibilities**: - Develop UI and/or API automated tests (functional, integration, regression) - Analyze business/ functional/non-functional requirements - Work close with devops, developers and QA engineers - Automate testing of services...

  • QA Team Lead

    hace 6 días


    Guadalajara, México Accedo A tiempo completo

    **Guadalajara**: QAE Management Full-time QAE **About the position**: QA Team Lead Guadalajara Management Full-time **Who are we?** We are Accedo and have more than ten years of experience helping hundreds of TV platform operators, broadcasters, media companies, and consumer electronics manufacturers across the globe to design, deliver and manage...

  • Team Lead

    hace 6 días


    Guadalajara, México Cognizant Technology Solutions A tiempo completo

    **Team Manager - Tech Support** **Qualification**: - Education - Graduate /Post Graduate - preferably MBA graduates Knowledge of CRM tools & MS office tools, especially (Excel, PowerPoint) **Responsibility**: **Stakeholder/Business Management**: - Provide updates and submit reports related to own area of work. - Interface with the management both in...

  • Quality Assurance Tester

    hace 1 semana


    Guadalajara, México Encore Theme A tiempo completo

    Guadalajara, Mexico - 2934952 **_Role Purpose_** - The purpose of this role is to ensure compliance and quality ofthe process within an account._ **_Do_** **Track and review the process quality through audits** - Develop audit plan as per SOP and allocate reviews to theanalysts _ - Monitor to ensure that the audits are being conducted as perplan_ - Review...

  • Team Lead

    hace 1 semana


    Guadalajara, México Bosch Group A tiempo completo

    Company Description Bosch is a multinational engineering and electronics company that produces automotive components and industrial products. Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology with us, you will have the chance to...


  • Guadalajara, Jal., México Hitachi Vantara Corporation A tiempo completo

    Description: Our growing and innovative company is searching for an experienced candidate to fill the Engineering Quality Assurance Engineer position. This project involves being part of a highly technical and globally distributed development team responsible for designing state-of-the-art Automotive Products. As a member of the technical team, you will...

  • Quality Engineer Ii

    hace 1 mes


    Guadalajara, México Plexus A tiempo completo

    Purpose Statement: The Quality Engineer leads determination of non-conformance and customer complaints through containment, root cause, corrective action, and audits. They ensure product compliance to customer specifications and industry standards. Key Job Accountabilities: - Compliance: Ensure products comply with customer specifications, industry...

  • Quality Engineer Sr

    hace 1 mes


    Guadalajara, México Plexus A tiempo completo

    Purpose Statement: The Quality Engineer leads determination of non-conformance and customer complaints through containment, root cause, corrective action, and audits. They ensure product compliance to customer specifications and industry standards. Key Job Accountabilities: - Compliance: Ensure products comply with customer specifications, industry...


  • Guadalajara, México CaZa Consulting A tiempo completo

    Responsible for Coordinating the monitoring of all Quality activities. INDUSTRIAL OR ELECTRONIC ENGINEER YoUr duties and responsibilities include Develop, maintain and update the quality system of the Company taking as a reference the corporate policies and procedures. Manage the power of the Management System as required. Maintain the implementation of...


  • Guadalajara, México Koch Business Solutions A tiempo completo

    **Description** **Cash Application Team Lead** Primary Purpose: **What You Will Do In Your Role**: - Prepare and distribute daily bank reconciliation (cash received vs. cash applied). - Monitor team to ensure all payments are posted and applied daily and prior to month-end close. - Support for a smooth month-close working with all stakeholders. - Liaison...

  • Team Lead

    hace 1 semana


    Guadalajara, México Wipro Limited A tiempo completo

    Overview: **_ Role Purpose_** - The purpose of this role is to serve as a support, escalationpoint for the agents in solving issues presented to the Account ServiceDesk_ **_ Do_** - ** To support the service desk agents in prompt delivery &customer service** - _ Advise and collaborate with the agents on current issues andworks toward the resolution of...


  • Guadalajara, México Bosch Group A tiempo completo

    Company Description Do you want beneficial technologies being shaped your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. **Job Description**: **Work as the Quality Champion of the...


  • Guadalajara, México Capgemini Engineering A tiempo completo

    **Engineering Quality Lead Jr** **At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box...

  • Quality Technician 4

    hace 6 días


    Guadalajara, México Sanmina Corporation A tiempo completo

    Quality Technician 4 Performs functions associated with quality control and quality assurance operations, including working with engineers in set-up and calibration tasks and carrying out rework and quality assurance procedures related to production or operations. Uses sophisticated programs to collect and evaluate data to assist in assessing and...

  • Quality Technician 2

    hace 4 semanas


    Guadalajara, México Sanmina Corporation A tiempo completo

    Quality Technician 2 Performs functions associated with quality control and quality assurance operations, including working with engineers in set-up and calibration tasks and carrying out rework and quality assurance procedures related to production or operations. Uses sophisticated programs to collect and evaluate data to assist in assessing and...


  • Guadalajara, México HireRight A tiempo completo

    About HireRight: Overview: Associate QA Engineer (must have automatic testing) works with Product Development and Product Management to review requirements and system documentation to design efficient and cohesive test plans and test cases; leads peer reviews of test plans and test cases; independently determines and designs testing approaches that support...


  • Guadalajara, México AstraZeneca A tiempo completo

    **Roles and Responsibilities**: - As a QCS consultant, will be responsible to ensure compliance to Computer System Validation principles & practices in SAP portfolio. - Responsible for completing all tasks assigned by team lead and project manager. - Responsible for interacting and guiding functional and technical team members on Computer Validation...

  • Quality Manager

    hace 6 días


    Guadalajara, México Flex A tiempo completo

    Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...