Bilingual Customer Service Representative

hace 2 meses

Monterrey, México Cover Desk A tiempo completo

**ABOUT COVER DESK**:

- Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._

**JOB SCOPE**:

- As a virtual assistant to Cover Desk Mexico, you will represent and support a US-based insurance agency to serve as their Bilingual Customer Service Representative - Virtual Assistant, but are required to be based out Monterrey,Mexico. You will support the agency to provide insurance customer service and back-office assistance which may include bilingual phone support in both English and Spanish._

**JOB SUMMARY**:

- Are you a bilingual people person eager to deliver world-class customer service? Does being part of a high-performing team where your contributions are measured and recognized excite you? Are you based out of Monterrey area and willing to attend training before transitioning to your new client? If so, keep reading_

**JOB REQUIREMENTS**:

- _College degree and/or 3 years of work experience; preferably in a BPO and/or customer service or insurance industry._
- _Demonstrate the ability to receive inbound bilingual telephone calls from insurance customers that require basic customer service assistance_
- _Ability to potentially transfer select inbound telephone calls to internal licensed employees to further assist the customer_
- _Spirited to work as a team-player and will directly report to leadership in the United States_
- _Must be outgoing, enthusiastic, friendly, and sociable with a contagious positive attitude_
- _Must have high-speed home internet with a minimum of 20 mbps_
- _Must have a quiet and private dedicated workspace to efficiently work from home_
- _Must live in the Monterrey area only._
- Cover Desk Mexico is looking for extraordinary, talented Bilingual Customer Service Representatives who are interested in using the power of their voice to help US-based insurance customers._

**WHAT WE WILL OFFER YOU**:

- _Full-Time Employee with competitive compensation $16,500-$17,500 MXN which includes bonus eligibility. Additional compensation for US Insurance Industry Experience._
- _Paid two-week training at starting wage_
- _Set schedule Monday - Friday supporting US business hours, fixed day shift with Saturday and Sunday rest day_
- _Vacation Days (which includes 8 US Holidays), Vacation Prime, and Aguinaldo_
- _Mexico Law Benefits_
- _Supportive culture which promotes recognition and feedback_

**Education**:

- _Bachelor's or equivalent (preferred)_

**Language**:

- _English (required)_
- _Spanish (required)_

**Salary**: $16,500.00 per month

Pay: $16,500.00 - $17,500.00 per month

Application Question(s):

- Do you have an American Social Security number?
- Do you have at least 20 mbps high speed internet at home?
- Are you a licensed insurance agent (US or Mexico)?
- Do you have any Home and Auto insurance experience?
- Are you a referral with one of our VA's? if Yes, Who referred you with Cover Desk?
- Do you live in the Monterrey, Nuevo Leon area? Where do you specifically lives?

Work Location: In person

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