Coe Hana

**We help the world run better**

**CoE LA Area Activities**:
CoE HANA Platform Support consultants are engineers who can perform highly specialized remote and onsite services for LA overseas customers. Goal is to enable customers to implement and operate their SAP solutions at their maximum potential with optimal TCO and to manage their technical risks during solution implementation and operation.
- Provide first class remote and on-site support to our customers like:

- solving technical problems;
- optimization of solution operation;
- improvement of system availability and stability;
- onsite support in critical customer situations (going live, upgrade, etc.)
- Customer project evaluation and risk mitigation of implementation projects;
- Backoffice support for onsite service delivery;
- Increasing overall customer satisfaction;
- Act on Escalated customers to bring their businesses to normal operations;
- Reduce customer's TCO by Enterprise Support, ActiveAttention and MaxAttention Services.

**Work Experience (Requirements)**:
Bachelor in Computer Science, Mathematics, Physics, or similar required.

Knowledge on at least one Database (HANA, ASE, ORACLE, DB2, etc.) from the administration and/or architecture perspective.

Operational Systems skills is a nice to have.

**Skills**:

- Excellent analytical skills with a flair for the very detail
- Effective problem solving skills to achieve customer satisfaction
- Strong team player who learns and adapts quickly in an international environment
- Flair for continuous self-improvement
- Willingness to travel on short notice, willingness to travel abroad. Short duration travels (one or two weeks)
- Work under pressure, critical situations, and extremely tight deadlines
- Very high customer orientation

**Language Skills**

English - Fluent in both spoken and written English (mandatory)

Portuguese - Good and effective in spoken (Optional)

Position is based in Mexico City.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 382608 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.