Helpdesk Senior Associate

hace 2 meses

Guadalajara, México NTT DATA Services A tiempo completo

**VACANTE PRESENCIAL**

Location: Guadalajara, Jalisco. Mexico. **(This position is to work ON-SITE)**

Company: NTT DATA Services

**Requirements**:

- **Live in Guadalajara**:

- **Mexican citizen or valid work permit**:

- **Finished high school** (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT will be needed. If you have a GED we will also be asking for a transcript)
- **Full availability**:The working schedule is rotational, this means that every 3 months your working schedule will change (you could be assigned the morning, afternoon or night shift) you'll have 2 days-off per week which are also rotational.
- **Have an ADVANCED English level **(this means that you are able to have FULL conversations in English and that you have a NEUTRAL accent)
- Looking to work in IT Environment
- **6 months of experience in Customer Service and Tech Support**:

- **Knowledge of basic troubleshooting process**:

- **Being able to take a drug test (results must be 100% negative)**

**We Offer**:

- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Opportunity to grow in the company

**Activities**
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

family of companies, a partner to 85 % of the Fortune 100.

**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.**

Tipo de puesto: Tiempo completo

Sueldo: $18,000.00 al mes

Beneficios:

- Caja de ahorro
- Días por enfermedad
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Tipo de jornada:

- Turno de 8 horas

Pregunta(s) de postulación:

- Are you able to work ON-SITE?
- Do you have your proof of completion of studies? Debe tener el sello oficial de la SEP
- Are you able to work rotational schedules?
- Do you have an ADVANCED level of English? (with a neutral accent)

Lugar de trabajo: Empleo presencial

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