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Field Service Engineer

hace 1 mes

Monterrey, México AMT - THE ASSOCIATION FOR MANUFACTURING TECHNOLOGY A tiempo completo

_**AMT IS HIRING: FIELD SERVICE ENGINEER**_
- **Requirements**:_
- Engineering Degree, equivalent technical education or similar.
- Minimum experience of **2 years** in a **manufacturing, chemical, industrial service, or sales environment preferred.**:

- **Fluent in English and Spanish**:

- **CRM experience required**.
- Verbal and written skills to communicate effectively with the rest of the personnel at all levels in Mexico, the HQ, and other regions.
- **Able to travel and stay overnight and work occasional weekends for machine clean-outs.**:

- **Passport and Visa is a **_**MUST.**_
- **Responsabilities**:_
- Collect samples from individual sumps and central systems from specified accounts.
- Collect baseline data for testing against competitors, cost justifications, and other data that may be necessary for Project Stories.
- Conduct and assist in the cleaning of machines designated for testing of new accounts, maintaining business at existing accounts.
- Conduct basic training and customer specific training for maintenance, operators, and management as well as distributor training.
- Communicate as appropriate with customers on activities related to the management of the assigned coolant systems.
- Submit regular written reports on activities at assigned plants.
- Be available for work at non-assigned accounts to support the District Sales Manager on such activities as cleanouts, fluid tests, and sample gathering.
- Work with Distributors on accounts.
- Audit regional labs.
- Troubleshoot fluid problems and write reports.
- Work with multiple District Sales Managers.
- In depth understanding of related equipment used by customers to be able to troubleshoot
- Serve as a Customer Service Representative and liaison to the Customer Service Team at HQ with regards to orders, shipments, certificates of origin. Coordinate with HQ Customer Service to ensure high customer satisfaction.
- Check inventory at assigned and visited accounts.
- Act as a Technical Support Agent and communicate with HQ lab with regards to samples sent and problems in the field.
- Complete reports, expenses, and customer visits as required. Document trial data and help create case histories.
- Help teach distribution and employees about correct procedure for cleaning out machines.
- Assist in managing other service personnel as assigned with regards to equipment, site visits, and overtime.
- **Benefits**:_
- Competitive salary
- Major Medical Insurance Policy
- Other benefits and tools to be provided.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $40,000.00 - $50,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Ayuda o servicio de transporte
- Seguro de gastos médicos mayores

Pregunta(s) de postulación:

- ¿Tienes experiência en rama de manufactura?
- ¿Tienes experiência en ingeniería de campo?, Si, no, ¿Cuántos años?

Idioma:

- Ingles avanzado (Obligatorio)

Licencia/Certificación:

- Visa vigente (Obligatorio)
- Pasaporte vigente (Obligatorio)

Disponibilidad para viajar:

- 75 % (Obligatorio)

Lugar de trabajo: Empleo presencial