Onsite Support Engineer
hace 2 semanas
**Publication Date**:
Mar 9, 2023
**Ref. No**:
473263
**Location**:
Mexico City, Mexico city, MX, 06600
The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
Onsite Technical Support - Av. Santa Fe 428 Torre 3, Cuajimalpa. CDMX.
Provides quick response to client incidents on site to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. The incumbent operates independently to provide prompt and professional desktop service through quick processing and prioritization of a variety of problems.
Ensures complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standars. nitiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.
Rotate shifts periodically.
Excellent customer service skills & attitude.
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.
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