Senior Program Manager-proddev
hace 2 meses
**Descripción**
El equipo de mejora continua del servicio (CSI) es un equipo global creado para promover una cultura de colaboración multifuncional y mejora continua en todas las operaciones de NetSuite. Sirven como el primer punto de contacto para todos los problemas que han afectado nuestro entorno de producción orientado al cliente. La principal responsabilidad del equipo es evitar que esos problemas se repitan utilizando los recursos disponibles para identificar, resolver o escalar los problemas a la persona o equipo apropiado.
**Responsabilidades**
- Poseer todas las comunicaciones internas y públicas con respecto a las alertas y escalaciones orientadas al cliente en el entorno de producción.
- Use el conjunto de herramientas de CSI para resumir, comprender y escalar los problemas que afectan al cliente
- Realice autopsias in-geo oportunas para todos los eventos que afectan a los clientes
- Auditar eventos pasados para determinar el verdadero impacto en el cliente
- Ayudar a identificar áreas de mejora en procesos, procedimientos, seguimiento, etc. entre todos los equipos de Operaciones
- Trabajar en estrecha colaboración con los ingenieros de desarrollo que construyen el producto.
- Establecer una relación con todos los equipos y gerentes de operaciones.
- Familiarícese con las soluciones de NetSuite y las necesidades de los clientes
- Gestionar proyectos que aborden resoluciones permanentes a largo plazo para problemas importantes
- Mantener y agregar a la documentación del equipo.
**Cualificaciones generales**
- Experiência en la conducción o gestión de un proyecto o iniciativa
- Habilidades para solucionar problemas
- Motivada para trabajar con rapidez y precisión bajo presión en situaciones de tiempo crítico
- Un(a) empreendedor(a) que se enorgullece de la propiedad del trabajo y constantemente crea formas innovadoras para mejorar la eficiencia y la eficacia.
**Cualquier combinación de 3 o más de las siguientes calificaciones preferidas**
- Experiência en roles de gestión de incidentes y/o problemas.
- Experiência en mejora continua/mejora continua de procesos
- Experiência con análisis e investigación de causa raíz.
- Análisis de datos y herramientas relacionadas (Kibana, OpenSearch, Splunk o similares)
- Experiência en roles y proyectos de software o TI.
- Conocimiento de los sistemas operativos Linux; Administración de sistemas, bases de datos y/o redes
- Gestión Técnica de Proyectos; Certificación PMP (Project Management Professional)
- Productos de Atlassian (Confluence y/o JIRA)
- Desarrollo de scripts (Python, SQL, Bash)
-
Program Manager 1-proddev
hace 1 mes
Zapopan, México Oracle A tiempo completoManage the development and implementation process of a specific company product. Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation...
-
Program Manager 3-ProdDev
hace 1 semana
Zapopan, Jalisco, México Oracle A tiempo completoWe look for the type of engineer who can't walk past a problem. When you find an error or inefficiency, does it become your mission to ensure you never see its like again? If you are nodding your head, this is the job for youAt CSI, one of our primary purposes is to discover and address recurring issues under the Continual Service Improvement (CSI) process....
-
Program Manager 4-proddev
hace 1 mes
Zapopan, México Oracle A tiempo completoProvisioning CoE team is looking for passionate, innovative, and talented team players who put customer success above everything, we provide Accelerated Provisioning Resolution to achieve the Accelerated Activation Experience for Oracle’s customers. The team oversees the manual and automated provisioning processes and is the business owner of provisioning...
-
Principal Program Manager-ProdDev
hace 4 semanas
Zapopan, México Oracle A tiempo completoProvisioning CoE team is looking for passionate, innovative, and talented team players who put customer success above everything, we provide Accelerated Provisioning Resolution to achieve the Accelerated Activation Experience for Oracle’s customers. The team oversees the manual and automated provisioning processes and is the business owner of...
-
Principal Program Manager-ProdDev
hace 5 horas
Zapopan, Jalisco, México Oracle A tiempo completoJob DescriptionProvisioning CoE team is looking for passionate, innovative, and talented team players who put customer success above everything, we provide Accelerated Provisioning Resolution to achieve the Accelerated Activation Experience for Oracle's customers. The team oversees the manual and automated provisioning processes and is the business owner of...
-
Program Manager, Ds2 Localization
hace 4 semanas
Zapopan, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo3+ years of program or project management experience - Experience building processes, project management, and schedules - Experience in complex problem solving, and working in a tight schedule environment - Experience implementing repeatable processes and driving automation or standardization - Experience in stakeholder management, dealing with multiple...
-
Program Manager, DS2 Localization
hace 4 semanas
Zapopan, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completoAre you fascinated by other languages and cultures? Do you enjoy having a direct impact on customers around the world? Do you have a strong technical background and love finding creative solutions to challenging problems? The Amazon Devices team designs and engineers high-profile consumer electronics and software. We have produced groundbreaking devices like...
-
Program Manager, DS2 Localization
hace 3 semanas
Zapopan, Jalisco, México Amazon A tiempo completoAre you fascinated by other languages and cultures? Do you enjoy having a direct impact on customers around the world? Do you have a strong technical background and love finding creative solutions to challenging problems?The Amazon Devices team designs and engineers high-profile consumer electronics and software. We have produced groundbreaking devices like...
-
Program Manager
hace 1 mes
Zapopan, México Ureblock A tiempo completo**UREBLOCK**, Empresa líder en la fabricación de espuma de poliuretano solicita para su corporativo en Guadalajara, **PROGRAM MANAGER - PLANEACIÓN** **Requisitos**: - Escolaridad: Ingeniería Industrial o afín. - Experiência: + de 2 años de experiência - **Idiomas: Inglés Avanzado**: - Experiência en planeación de manufactura, cadena de...
-
Program Manager, DS2 Localization
hace 4 semanas
Zapopan, México Amazon A tiempo completoDescriptionAre you fascinated by other languages and cultures? Do you enjoy having a direct impact on customers around the world? Do you have a strong technical background and love finding creative solutions to challenging problems?The Amazon Devices team designs and engineers high-profile consumer electronics and software. We have produced groundbreaking...
-
Program Manager, DS2 Localization
hace 3 semanas
Zapopan, México Amazon A tiempo completoDescriptionAre you fascinated by other languages and cultures? Do you enjoy having a direct impact on customers around the world? Do you have a strong technical background and love finding creative solutions to challenging problems?The Amazon Devices team designs and engineers high-profile consumer electronics and software. We have produced groundbreaking...
-
Program Manager, DS2 Localization
hace 4 semanas
Zapopan, Jalisco, México Amazon A tiempo completoAre you fascinated by other languages and cultures? Do you enjoy having a direct impact on customers around the world? Do you have a strong technical background and love finding creative solutions to challenging problems?The Amazon Devices team designs and engineers high-profile consumer electronics and software. We have produced groundbreaking devices like...
-
ERP Senior Manager
hace 1 mes
Zapopan, México Taltere, SA de CV A tiempo completo**ERP Senior Manager** **Buscamos**: Ingeniería y/o Maestría en Informática, Desarrollo de Software o un campo de estudio relacionado. **De 3-5 años de experiência en**: - Habilidades gerenciales y/o de liderazgo. - Experiência en administración de aplicaciones comerciales (ERP, mejor Odoo, pero también se aceptan SAP, Opera, Micros) -...
-
Program Manager, Infrastructure Software
hace 4 días
Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**Introduction** As the Program Manager, you operate in a matrix environment and lead a Program Team (or teams) comprised of representatives from all functional areas in the business. You are the key person responsible for delivery of the internal activities on time, on budget, and achieving cost targets. This role has high visibility and is expected to...
-
Program Manager, Operating Systems
hace 4 días
Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completoAs the Program Manager, you operate in a matrix environment and lead a Program Team (or teams) comprised of representatives from all functional areas in the business. You are the key person responsible for delivery of the internal activities on time, on budget, and achieving cost targets. This role has high visibility and is expected to drive the various...
-
Program Manager, DS2 Localization
hace 4 semanas
Zapopan, Jal., México Amazon A tiempo completoAre you fascinated by other languages and cultures? Do you enjoy having a direct impact on customers around the world? Do you have a strong technical background and love finding creative solutions to challenging problems? The Amazon Devices team designs and engineers high-profile consumer electronics and software. We have produced groundbreaking devices...
-
Senior Manager, Network Strategy Analytics
hace 1 semana
Zapopan, México AstraZeneca A tiempo completoPositions are open to Mexican Citizens and official residents of Mexico.Location: Guadalajara (hybrid)Strong English Communication Skills Required.Are you ready to apply your network and brand experience in a company that follows the science and turns ideas into life-changing medicines? If so, AstraZeneca is looking for a Senior Manager, Network Strategy...
-
Senior Manager, Network Strategy Analytics
hace 1 semana
Zapopan, Jalisco, México AstraZeneca A tiempo completoPositions are open to Mexican Citizens and official residents of Mexico.Location: Guadalajara (hybrid)Strong English Communication Skills Required.Are you ready to apply your network and brand experience in a company that follows the science and turns ideas into life-changing medicines? If so, AstraZeneca is looking for a Senior Manager, Network Strategy...
-
Senior Manager, Content Development
hace 4 días
Zapopan, México Oracle A tiempo completo**Summary**: This role will also work to ensure seamless team management and development across our sites. This role will provide guidance and coaching to the team, ensuring clarity around priorities and goals for the entire functional area as well as talent development. This is an extraordinary opportunity for an individual with team management experience...
-
Zapopan, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Experience defining program requirements and using data and metrics to determine improvements -...