Appointment Scheduler

**Job Description**:
**DUTIES AND RESPONSIBILITIES**

The duties and responsibilities of this position consists of, but are not limited to, the following:

- Adhere to scheduling guidelines and processes as outlined by each customer, ensuring compliance with their expectations
- Respond promptly and professionally to customer requests through written and verbal communication, demonstrating a commitment to excellent customer service
- Monitor team mailboxes, addressing inquiries and resolving simple exceptions to pre-defined processes
- Make necessary appointment and date changes within the Transportation Management System in response to customer requests
- Run, format, and distribute reports to internal and external stakeholders as required, contributing to effective communication and data sharing
- Contribute actively to projects utilizing the enterprise project-based delivery model, providing valuable insights and support.

**QUALIFICATIONS**

Required:

- High School Diploma or GED
- Ability to travel up to 15% (on occasion)
- Site Specific: Fluent in Spanish and English (written and verbal)

Preferred:

- Proficient in Microsoft Office Suite of programs
- Ability to work a flexible schedule on occasion, including overtime hours when requested
- Work and/or project experience in Supply Chain, Transportation, and/or Logistics
- Ability to think critically and solve problems quickly and accurately
- Ability to work in a team oriented, fast-paced and dynamic environment
- Strong written and verbal communication skills
- Customer service experience
- Collaborative workstyle and customer-centric approach is essential to be successful in this role
- Values a diverse and inclusive work environment

**Disclaimer**:

- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

**Equal Opportunity and Affirmative Action Employer**
- C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

**Benefits**

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

**Why Do You Belong at C.H. Robinson?**:
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping thereJoin us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.