Analyst, Application Support

hace 2 semanas

Ciudad de México Warner Bros. Discovery A tiempo completo

**_Every great story has a new beginning, and yours starts here._**

**_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**Your New Role**:
**Your Role Accountabilities**:

- Develop and maintain effective working relationships with business customers to maintain business expertise and alignment.
- Clear understanding of software development lifecycle methodologies and documentation standards
- Provide functional and business expertise for IT projects and business systems support
- Monitor (ServiceNow) trouble management system to ensure all reported production issues are addressed according to published service level agreement
- Prioritization of production issues and coordination of standard business initiatives.
- Provide system expertise to the IT training team in support of new employee training and ongoing system training needs Maintain ongoing communication with Service Desk, end-users, business analysts, QA team, development team on IT systems and issues.
- Work with Development & IT Infrastructure team to debug performance problems
- Participate in technical design reviews to ensure user requirements are met by QA testing
- Coordinate Review and respond to system audit alerts in a timely manner.
- Monitor servers for performance and service interruption.
- Perform configuration management for implementation of new system functionality into production.
- Support New Network Launches and Rebrands configuration.
- Provide yearly upfront support including after hours and weekend support as needed.

**Qualifications & Experiences**:

- Ability to work during US business hours.
- Bachelor's degree in Information Systems, Computer Science, or related field from an accredited university.
- 5 - 7 years of Application Support experience.
- Fluent English. Good communication and customer service skills.
- Ability to work across multicultural virtual teams.
- Ability to multitask and ensure that overall priorities are being met.
- Quick Learner. Ability to read, interpret, and utilize technical software documentation for trouble ticket solution execution.
- Strong organizational and problem-solving skills
- Strong analytical skills. Detail oriented and able to complete duties with a high level of accuracy.
- Familiarity with MS Office & Google Suite products; primarily Excel - ability to troubleshoot, debug, create pivots, etc.
- Cursory understanding of Infrastructure technologies, SQL database, system design and architecture.
- Comfortable in working in highly iterative and somewhat unstructured environment

**How We Get Things Done**

**The Legal Bits

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