Change Manager

hace 4 semanas

Ciudad de México Cisco Systems A tiempo completo

What You’ll Do

All CMS team members are encouraged to contribute in the following areas:

- Understand and meet customer agreements (SLO/SLA/commitments)
- Follow and participate in the improvement of established team processes
- Identify and implement cost reduction measures
- Accountable for following established team processes
- Understand ITIL framework (Event, Incident, Change & Problem Management)
- Collaborate with peers and multi-functional teams
- Maintaining knowledge required to perform the role efficiently
- Participate in regular synch ups
- Actively share/develop innovation and automation for continued improvement

Specific to the role of Change Manager, responsibilities may include:

- Engage directly with senior engineers and service delivery managers to deploy in their customer environments
- Ensure all team members follow the process in the testing and deployment of patches, upgrades, and new hardware and software
- Balance the schedule of activities in the environment to ensure no conflicts between release teams.
- Reviews the technical details of changes planned, providing first-line defense against improper change activities
- Makes recommendations around continual service improvements related to change management activities
- Motivates changes to process and procedures to speed deployment while protecting the customer environment
- Ensures that resources conduct the four phases of the upgrade across our window (pre-checks, upgrade, post-checks, remediation). Resources will also conduct pre
- & post-checks as part of the change validation engineering efforts

Who You’ll Work With

Who You Are

You are a self-starter who requires little oversight to achieve your goals and meet your objectives. You work well with others and are truly a standout colleague. Protecting customer environments is in your DNA. You have excellent verbal and written communication skills. You are able to see the big picture even when analyzing multiple complex factors. You have a good understanding of the fundamentals of Change Management.

**Requirements**:

- Must be fluent in English and Spanish.
- AA/BA in a technical field.
- 3-5 years of confirmed experience in** Change Management** roles while acting as a liaison with external/internal customers.
- ITIL knowledge/experience.
- Proven experience with Incident definitions, Change requests, Project Management/Coordination, and Managed Services.
- Exposure to Cisco security products either directly or via prior Change Management roles
- Experience in a Network Operations Center or Technical Assistance Center is a plus.
- Excellent verbal & written communication skills.

Desired Skills
- Good interpersonal skills
- Ability to prioritize feature work while handling customer commitments
- You have a strong written/verbal communications skills
- Good interpersonal and partnership skills
- You can work independently with mínimal supervision
- Any exposure to or experience with the following product and technology skills is a plus but not essential to the job as Change Manager:

- Good understanding of the TCP/IP protocol suite.
- Knowledge of Cisco Product family - Routers, Switches, etc.

**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off y

  • Change Manager

    hace 1 mes

    Ciudad de México AsTecI S.A de C.V A tiempo completo

    AsTeci Somos una empresa Mexicana comprometida en brindar servicios especializados en Tecnologías de Información, inmersos en procesos de mejora continua, formando individuos competitivos y comprometidos con la sociedad. Estamos en busca de talento para el puesto de**:Change Manager.** **Requisitos**: - Lic. Administración, Informática...

  • Senior Change Manager- Ec

    hace 1 mes

    México Praxis A tiempo completo

    **JOB DESCRIPTION** **Position Title**: SENIOR Change Manager** **Division**: CIB** **Area**: Tribu Batch** **Location**: Querétaro** Santander CIB is seeking a SENIOR Change Manager for our offices in Queretaro, Mexico. **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY*** Santander Digital Services is our technology and operations team, focused on aligning...

  • Change and Release Manager

    hace 1 mes

    Ciudad de México Zebra Technologies A tiempo completo

    Remote Work: Hybrid Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

  • Compliance Change Control and Policy and Procedure

    hace 1 mes

    Ciudad de México Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Is Process Specialist for Change Control

    hace 1 mes

    México ABB A tiempo completo

    **IS Process Specialist for Change Control**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Msl Manager

    hace 4 semanas

    Ciudad de México Novo Nordisk A tiempo completo

    MSL Manager **Category**:Medical Affairs**Location**:Ciudad de México, Ciudad de México, MX- Are you ready for a life-changing career at Novo Nordisk Mexico? Join us.- Working at Novo Nordisk is never just a job, it is an opportunity to have a life-changing career - you grow professionally, and you impact the lives of our patients for better. Our Mexico...

  • HR Solutions Manager

    hace 1 mes

    Ciudad de México 3M A tiempo completo

    **Job Description**: HR Solutions Manager, multiple locations remote (Mexico, Brazil or Costa Rica) Collaborate with innovative 3Mers around the world HR Solutions Manager 3M Human Resources is implementing a HR Solutions Team to drive the highest impact programs and prioritized projects for BGs, functions, and HR. This organization will be responsible...

  • AVP Change Delivery Manager

    hace 1 mes

    México Barclays A tiempo completo

    Overall purpose of role · This role will perform as Application Manager for Change the Bank; will be required to work according to the Lean Control Tool and development cycle for L3 support, it will be responsible to perform adequate deliveries according to Agile methodology. · Will be in charge of implementations on the UAT environment of local...

  • Medical Manager Obesity

    hace 4 semanas

    Ciudad de México Novo Nordisk A tiempo completo

    Medical Manager Obesity **Category**:Medical Affairs**Location**:Ciudad de México, Ciudad de México, MX- Are you ready for a life-changing career at Novo Nordisk Mexico? Join us.- Working at Novo Nordisk is never just a job, it is an opportunity to have a life-changing career - you grow professionally, and you impact the lives of our patients for better....

  • Service Manager for Pega Ccmt

    hace 1 mes

    Ciudad de México Siemens A tiempo completo

    We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest...

  • Legal Contract Manager

    hace 1 mes

    Ciudad de México Atos A tiempo completo

    **Publication Date**: Feb 21, 2023 **Ref. No**: 469887 **Location**: Mexico City, Mexico city, MX, 06600 LEGAL CONTRACT MANAGER **Contract Manager will be in charge of**: - Deploying contract management with the objective to support profitable delivery in managing proactively our contracts by influencing the client account strategy to enhance commercial...

  • Operations Manager

    hace 15 horas

    Estado de México Amazon A tiempo completo

    Amazon is seeking Operations Managers for Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center...

  • Business Delivery Manager

    hace 1 semana

    Ciudad de México, Ciudad de México HSBC Mexico A tiempo completo

    Job description Please note this job advertisement is only available in Spanish. To view the job, select 'Español - ES' from the language selector in the page menu. Role purpose Operates across a subset of Agile Teams Coordinating delivery across all aspects of change across Agile Teams and in support of the Value Stream Lead Principal Accountabilities...

  • Business Delivery Manager

    hace 1 semana

    Ciudad de México HSBC Mexico A tiempo completo

    Job description Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu. Role purpose Operates across a subset of Agile Teams Coordinating delivery across all aspects of change across Agile Teams and in support of the Value Stream Lead Principal...

  • Service Manager for Pega Ccmt

    hace 1 mes

    Ciudad de México Siemens Mobility A tiempo completo

    **Job Description**: **Job ID**: - 377816**Company**: - Siemens, S.A. de C.V.**Organization**: - Global Business Services**Job Family**: - Finance**Experience Level**: - Experienced Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Hybrid (Remote/Office)**Contract Type**: - PermanentWe are looking for dedicated and talented...

  • El ERP Release Manager

    hace 1 mes

    México ABB A tiempo completo

    **EL ERP Release Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technology Solutions Project Manager

    hace 2 semanas

    Ciudad de México Thermo Fisher Scientific Inc. A tiempo completo

    Job Description Quality Technology Solutions Project Manager Job Description As a Project Manager in the Quality Risk Management Technology Solutions team, you are responsible for coordinating development of the Technology Solutions project programme and resulting schedules for delivery of enhancements to the Veeva Quality Suite. The Project Manager...

  • Technology Solutions Project Manager

    hace 2 semanas

    Ciudad de México Thermo Fisher Scientific A tiempo completo

    Job Description Quality Technology Solutions Project Manager Job Description As a Project Manager in the Quality Risk Management Technology Solutions team, you are responsible for coordinating development of the Technology Solutions project programme and resulting schedules for delivery of enhancements to the Veeva Quality Suite. The Project Manager works in...

  • Technology Solutions Project Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Thermo Fisher Scientific A tiempo completo

    Job DescriptionQuality Technology Solutions Project ManagerJob DescriptionAs a Project Manager in the Quality Risk Management Technology Solutions team, you are responsible for coordinating development of the Technology Solutions project programme and resulting schedules for delivery of enhancements to the Veeva Quality Suite. The Project Manager works in...

  • Project Manager

    hace 1 mes

    Ciudad de México Novo Nordisk A tiempo completo

    Project Manager - GBS **Category**:Finance**Location**:Ciudad de México, Ciudad de México, MX- Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City. - This will impact millions of people living with a chronic disease like diabetes and obesity. It will also impact your...