Reporting Analyst

hace 3 semanas


Guadalajara, México Genpact A tiempo completo

**RESPONSABILITIES**
- Perform case quality review in a daily basis.
- Ensure adherence to the activities described on the Global Operational Assessment procedure
- Pull and distribute HUB reports
- Communicate with LOC client whenever necessary
- Lead and perform calibration in end to end perspective
- Work along supervisor supporting the operational health assurance of the team (time breaks, quality level, SLAs management and Genpact Policies in the floor)
- Log file management
- Updating systems

**QUALIFICATIONS**
- High school diploma
- Proficient english level
- Office knowledge
- Intermediate level of Excel
- Good knowledge with Qlik Sens admin

Tipo de puesto: Tiempo completo

Horario:

- Turno de 8 horas

Prestaciones:

- Programa de referidos
- Seguro de gastos médicos mayores
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Tipos de compensaciones:

- Bono anual

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: remoto híbrido en 44660, Guadalajara, Jal.


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