Reporting Analyst
hace 3 semanas
**RESPONSABILITIES**
- Perform case quality review in a daily basis.
- Ensure adherence to the activities described on the Global Operational Assessment procedure
- Pull and distribute HUB reports
- Communicate with LOC client whenever necessary
- Lead and perform calibration in end to end perspective
- Work along supervisor supporting the operational health assurance of the team (time breaks, quality level, SLAs management and Genpact Policies in the floor)
- Log file management
- Updating systems
**QUALIFICATIONS**
- High school diploma
- Proficient english level
- Office knowledge
- Intermediate level of Excel
- Good knowledge with Qlik Sens admin
Tipo de puesto: Tiempo completo
Horario:
- Turno de 8 horas
Prestaciones:
- Programa de referidos
- Seguro de gastos médicos mayores
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipos de compensaciones:
- Bono anual
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: remoto híbrido en 44660, Guadalajara, Jal.
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