Associate Customer Service Representative- Mex

hace 2 semanas

Guadalajara, México TD SYNNEX A tiempo completo

Follows procedures and guidelines, including external vendors, to provide service to customers to fulfill end to end cycle service level agreements
- **Remote work, with possibility to work at the office 50%.**

**Essential Duties & Responsibilities Required**
- Provides the highest level of customer service at all times to internal and external customers. (30%)
- Follows department guidelines for methods of research and accuracy. (10%)
- Creates follow-ups with customers to provide the best customer experience; Interacts with associated internal department to resolve issues. (20%)
- Identifies issues that need escalation and passes on to the appropriate person. (5%)
- Performs additional duties as assigned. (5%)
- Maintains notes in appropriate systems.
- Meets attendance and punctuality standards.

**Qualifications, Required Knowledge Skills & Abilities and Working Conditions**:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Able to:

- Be diplomatic when handling calls/correspondence for Management.
- Build solid, effective working relationships with others.
- Assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
- Constructively work under stress and pressure when faced with high workloads and deadlines.
- Respond to incoming calls and greet the public in a friendly and courteous manner.
- Provide courteous, timely service when addressing customer questions and concerns.
- Adjust readily to change and adapt as needed.
- Avoid win/loss situations and ensure productive resolutions of conflict.
- Work independently with minimum supervision.
- Possesses strong multi-cultural interpersonal skills.
- Display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
- Execute instructions and to request clarification when needed.
- Express ideas clearly and convey necessary information.
- Stationary for long extended periods.
- Be attentive and foster two-way conversation.
- Use common office equipment. Able to perform basic mathematical calculations.
- Quickly learn new systems and technology.
- Able to maintain confidentiality of sensitive information.

**Required Educational**:
High School/G.E.D.

**Previous Experience (Years & Type)**:
A minimum 6 month experience in a Customer Service role.

A minimum of 35 wpm typing skills.

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

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