Help Desk

hace 3 semanas


Tijuana, México Enteracloud A tiempo completo

El equipo de IT Helpdesk se encarga de proporcionar soporte técnico Tier 1 a nuestros clientes por medio de diversos canales, como llamadas y correos electrónicos.

Las principales actividades de un IT Helpdesk Specialist son:

- Ser el primer punto de contacto de los clientes que necesiten asistencia técnica en relación a sus dispositivos, equipos, aplicaciones, software, etc.
- Diagnosticar de forma eficiente el problema del cliente para ofrecer soluciones en el tiempo adecuado y escalarlo al equipo correspondiente en caso de ser necesario.
- Monitoreo continuo del sistema de tickets interno para proporcionar una respuesta proactiva y comunicar a los clientes cualquier actualización o inconveniente.
- Participación en los proyectos de mejora del equipo de IT Helpdesk, así como en entrenamientos, cursos y certificaciones.

**Salary**: $18,000.00 - $20,000.00 per month


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