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Help Desk
hace 3 semanas
El equipo de IT Helpdesk se encarga de proporcionar soporte técnico Tier 1 a nuestros clientes por medio de diversos canales, como llamadas y correos electrónicos.
Las principales actividades de un IT Helpdesk Specialist son:
- Ser el primer punto de contacto de los clientes que necesiten asistencia técnica en relación a sus dispositivos, equipos, aplicaciones, software, etc.
- Diagnosticar de forma eficiente el problema del cliente para ofrecer soluciones en el tiempo adecuado y escalarlo al equipo correspondiente en caso de ser necesario.
- Monitoreo continuo del sistema de tickets interno para proporcionar una respuesta proactiva y comunicar a los clientes cualquier actualización o inconveniente.
- Participación en los proyectos de mejora del equipo de IT Helpdesk, así como en entrenamientos, cursos y certificaciones.
**Salary**: $18,000.00 - $20,000.00 per month
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Gerente Help Desk
hace 2 meses
Tijuana, México Santander A tiempo completoGerente Help Desk Country: Mexico **WHAT YOU WILL BE DOING** Supervisar y vigilar las acciones de inversión del área, a través de la operativa diaria de solicitudes de inversión de los clientes y asesorando a los Ejecutivos, empleados de Sucursales y Zonales de Banca Plus con estrategias de inversión a ofrecer, con el objetivo de maximizar los...
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Gerente Help Desk
hace 5 días
Tijuana, Baja California, México Santander A tiempo completoGerente Help DeskCountry: MexicoWHAT YOU WILL BE DOINGSupervisar y vigilar las acciones de inversión del área, a través de la operativa diaria de solicitudes de inversión de los clientes y asesorando a los Ejecutivos, empleados de Sucursales y Zonales de Banca Plus con estrategias de inversión a ofrecer, con el objetivo de maximizar los rendimientos...
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IT Help Desk Coordinator
hace 3 semanas
Tijuana, México Connempathy A tiempo completoThis is an IT help desk position for a company with a headcount of 300 associates, 100 of them have company equipment, you would also be coordinating with Cybersecurity and two other IT help desk team members under your umbrella. **Essential Duties & Responsibilities**: Provides remote technical support to users by researching and answering questions,...
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Remote Bilingual Customer Service Rep
hace 4 semanas
Tijuana, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
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Jr. IT Help Desk Specialist
hace 2 meses
Tijuana, México Infineon Technologies A tiempo completoA Jr. IT Help Desk Specialist at Infineon is responsible for providing assistance and technical support to internal users regarding hardware, software, and networking issues. They troubleshoot technical problems, log and track incidents, and provide basic technology guidance and training. Their goal is to ensure an efficient working environment and help...
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Help Desk Specialist Level 1
hace 2 meses
Tijuana, México Viamericas A tiempo completoViamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by...
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Help Desk Specialist Level 1
hace 2 semanas
Tijuana, México Viamericas A tiempo completoViamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by...
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IT Help Desk Support Specialist
hace 1 semana
Tijuana, México USA Clinics Group A tiempo completo**Responsibilities**: - Assisting offices in multiple states to ensure that computers and networking are in place - Working closely with corporate support teams - Managing multiple projects - Working with senior management to support the execution of company strategy - Assisting with the integration of new locations, as added - Providing IT support for the...
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Jr. IT Help Desk Specialist
hace 2 meses
Tijuana, México Infineon A tiempo completoA Jr. IT Help Desk Specialist at Infineon is responsible for providing assistance and technical support to internal users regarding hardware, software, and networking issues. They troubleshoot technical problems, log and track incidents, and provide basic technology guidance and training. Their goal is to ensure an efficient working environment and help...
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Jr. IT Help Desk Specialist
hace 5 días
Tijuana, Baja California, México Infineon Technologies A tiempo completoA Jr. IT Help Desk Specialist at Infineon is responsible for providing assistance and technical support to internal users regarding hardware, software, and networking issues. They troubleshoot technical problems, log and track incidents, and provide basic technology guidance and training. Their goal is to ensure an efficient working environment and help...
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Help Desk Specialist Level 1
hace 2 meses
Tijuana, México Viamericas A tiempo completoViamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by...
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Help Desk Specialist Level 1
hace 2 semanas
Tijuana, México Viamericas A tiempo completoViamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by...
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It- Help Desk Support Specialist Level 2
hace 2 meses
Tijuana, México Viamericas A tiempo completoViamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by...
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It- Help Desk Support Specialist Level 2
hace 5 días
Tijuana, Baja California, México Viamericas A tiempo completoViamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by...
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Bilingual Help Desk Specialist Level 1
hace 3 semanas
Tijuana, México Viamericas A tiempo completoViamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by...
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Help Desk Engineer
hace 4 semanas
Tijuana, México Ultrasign de Mexico, S.A. de C.V. A tiempo completoDescripción y detalle de las actividades Experiência y requisitos - 1 to 2 years of experience working in technical support or similar role. - Experience working with a ticketing system. - Experience with Office 365. - Customer service skills and experience. - Proficiency in English (Verbal and Written). - Ability to communicate and troubleshoot...
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Analista Help Desk
hace 3 semanas
Tijuana, México Sensorial Media A tiempo completoAsistencia remota a clientes y técnicos en campo Creación, seguimiento y cierre de tickets soporte IT Generar soluciones remotas y agendar citas de servicio en campo Configuración de SO, Softwares, APP's y periféricos Creación y seguimiento a plan mensual de monitoreo Creación de rutas diarias para Técnicos en campo Cotización y requisición de...
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Analista Help Desk
hace 2 semanas
Tijuana, México AMCO A tiempo completoEn nuestra empresa, nos enorgullece ser una organización dinámica y flexible, comprometida con el crecimiento laboral de nuestros empleados. Como Analista de Soporte Técnico, tendrás la oportunidad de formar parte de un equipo apasionado y colaborativo, donde tu trabajo será fundamental para brindar un excelente soporte técnico a nuestros...
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Helpdesk IT Technician Level 1
hace 3 semanas
Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo**RESPONSIBILITIES**: Tracks all Help Desk requests through to completion. Maintains current status of, and updates information in regards to support tickets within the Help Desk tracking system. Maintain communication to end-user on all support tickets until the problem is resolved and the support ticket is closed. Insures that the IT Operations Manager is...
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Auxiliar de Sistemas Help Desk
hace 2 meses
Tijuana, México Bolsa de trabajo Coparmex Tijuana A tiempo completo**Requisitos**: - Experiência 3 años - Licenciatura o pasante - Manejo de Office 365 - Manejo de CRM - Conocimientos contables y administrativos - Manejo de Redes Sociales - Lenguaje SQL **Actividades**: - Atención a clientes con requerimientos de software administrativo contable - Implementación de sistemas informaticos - Control de los...