Business System Analyst
hace 2 meses
At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.
Job Summary
The Business Systems Analyst will serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented.:
What a typical day looks like:
- Physical and technical support form the main elements of the IT services.
- Development of onboarding, adoption and training plans.
- Build out communications templates.
- Come up with creative approaches to satisfy data/analysis needs.
- Understand the end user needs to help them use the IT services to the fullest capability.
- Identify growth opportunities and ensure optimum adoption of IT services.
- Conduct regular reviews and proactively monitor user experience KPI's.
- Become a trusted advisor and act as advocate for all users.
- Develop cadence of tech touches aligned the lifecycle: new users welcome -> onboarding -> adoption -> nurturing growth -> retention.
The experience we’re looking to add to our team:
- Bachelor’s degree or equivalent experience.
- Strong client-facing and presentation skills.
- Ability to communicate effectively at all levels of the organization.
- Creative problem solving.
- Strong listening skills and empathy for users and their experiences.
- Analytical skills.
- Intermediate English skills, both written and verbal.
- Interest in technology and confidence to demonstrate products.
- Database knowledge as MS SQL. (nice to have other databases knowledge)
- Nice to have Development knowledge.
- Nice to have Networking knowledge.
What you’ll receive for the great work you provide:
- Competitive Salary
- Life & Medical Insurance
- Christmas Bonus
- Food Coupons
- Saving Fund.
- Life Insurance
HS115
Job Category
IT
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