Supply Chain Specialist

**Join a team that is changing millions of lives.**

Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever is next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what is possible.

**Ready to join us?**

**About this opportunity**

The Supply Chain Specialist is an experienced logistician with extensive operational and process improvement knowledge, covering international shipping, customs clearance, warehousing and domestic distribution.

**In this role, you will**
- Partner global and regional teams to manage operations and fulfilment of our products and auxiliary materials to meet customers demand
- Understand and navigate through complex and challenging local customs, tax and distribution landscape, considering the regional market;
- Monitor and manage freight and logistics partners’ performance for shipping, warehousing and domestic distribution;
- Resolve shipping and distribution related issues and feedbacks with systematic Root Cause Analysis (RCA) and Corrective Actions - Preventive Actions (CAPA) Plan;
- Drive improvement initiatives to optimize operations and processes with objectives of (a) reducing cost (b) shortening fulfillment lead-time (c) enhancing customer experience;
- Oversee forecast and coordinate with supply sources for timely replenishment of our products & auxiliary materials;
- Enforce strong inventory control and distribution management in SAP or related system;
- Support Global and Regional projects relating to Systems Roll-out, Go-To-Market Strategy (GEOX), Regulatory Compliance, etc;
- Head team to develop, articulate and maintain logistic process documentation;
- Set up team performance assessment KPI and monitoring dashboard;
- Work to maintain accurate Dashboard functionality, Metrics and KPI’s;
- Ensure technical competence of team members through training and development;
- Expedite customer escalations and follow up for prompt resolutions and customer satisfaction;
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity;
- Provide input regarding training needs to customer support’s supervisor of training and quality development.

**In this role, you’ll need **
- Hold a Bachelor's degree in business, logistics, management information systems or a related field;
- 4+ years of experience in the logistics industry or in a similar role managing logistics service providers;
- Experienced with project management tools and managing multiple projects simultaneously;
- Experienced with LEAN / Six Sigma training;
- Experienced with complex problem solving and analysis using statistical methods;
- Knowledge of ERP systems is essential (SAP experience is a definite advantage);
- Strong critical thinking, analytical and decision making skills;
- Advanced English;
- Experience creating business deliverables within the Microsoft Office Suite: Outlook, Excel, PowerPoint, Word and Power BI desirable;
- Able to demonstrate proactive customer service;

**Sound like a good fit?**

**About Align**

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

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**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.