Customer Quality Champion
hace 3 semanas
**JOB DUTIES**:
This position is a role working within the NA Regional Qual+
ity Team as a Customer Quality Champion however will be the global voice and knowledge of the OEM assigned. Focus is on understanding the customer expectations and processes and working with the BCS teams to meet or exceed those expectations. Particular focus will be placed on the Customer Scorecard and Warranty performance and cost.
**Responsibilities include**
- Maintain and communicate voice of the customer requirements and expectations - Act as the primary Voice of Customer (VOC) advocate between global customer sites/functions and global BCS manufacturing sites and engineering centers. Primary communication with Plant QA Mgr, Plant Mgr, Quality Director, Ops Director, Engineering Director, Program Mgt Director and Sales Director.
- Promote quality awareness and behavior - Initiate and implement improvement programs to ensure the customer requirements and expectations are communicated and understood at all locations and on all levels and functions (including training of tools, techniques and methods to support acceptance).
- Owner of Customer Specific Requirements (CSR) and ensure changes are understood and communicated.
- Represent BCS onsite at customer assembly plants as needed to address quality issues or escalations
- Represent BCS as champion and coordinate multiple site/region inputs to customer
- Develop network with appropriate customer contacts - act as communications liaison between global BCS sites and customer
- Drive 8D completion and sound PCA’s
- Drive Warranty QOS to improve warranty performance (R/1000, CPU and chargeback costs)
- Monitor/report/communicate customer warranty for trends, spikes and changes. Identify top warranty issues and lead manufacturing team and design team to ensure resolution.
- Support product launches and launch readiness. Ensure adequate Tech Rep support and test boxes are available at customer sites.
- Provide customer support to prevent escalation
- Assist sites in negotiating PPM/NCT/binning and reducing customer costs
- Interface with Customer groups regarding Warranty performance and costs and co-ordinate activities within BCS to drive improvements in warranty metrics.
- Ensure adequate planning and performance of customer management processes, e.g. identify all global BCS sites that supply global customer sites
- Develop infrastructure to obtain, distribute and report customer scorecard and VOC data monthly
- Analyze customer scorecard performance data and trends and drive and co-ordinate improvement plans
- Provide expertise in customer scorecard, warranty, metric definitions and interpretation
- Monitor and escalate issues to BCS management to ensure adequate awareness and proper actions, as appropriate
- Management of and budget control of contracted Tech Reps located at various OEM plant sites.
**JOB REQUIREMENTS**:
**Required Knowledge and Skill Sets**:
- Experienced and versed in use of problem solving skills and tools
- Strong MS Excel, MS Outlook, and MS PowerPoint skill sets
- Warranty engineering process, analysis and methods
- Strong written and verbal communication skills (English)
- Customer interface and negotiating skills
- Automotive Quality Standards (IATF16949, ISO26262, ISO15504/Automotive Spice)
- Experience in electro-mechanical module design and/or manufacturing helpful
- Strong understanding of General Motors quality processes and customer specific requirements
- Experience interfacing within the GM Supplier portal
**Preferred -**
- Shainin Journeyman or Six Sigma Black Belt preferred
**Experience**:
- Minimum 6 years in the automotive industry
**Education**:
- Bachelor’s degree in Engineering required
**Other**:
- Ability to travel within NA region and globally
Tipo de puesto: Tiempo completo
Salario: $1.00 - $2.00 al mes
Horario:
- Lunes a viernes
Prestaciones:
- Seguro de vida
- Vales de despensa
Lugar de trabajo: Empleo presencial
-
Quality Manager
hace 1 mes
Reynosa, México Cornelius Manufacturing De Mexico Sa De Cv A tiempo completoCornelius Manufacturing De Mexico Sa De Cv Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Marmon Foodservice...
-
Quality Eng
hace 1 mes
Reynosa, México Cornelius Manufacturing De Mexico Sa De Cv A tiempo completoCornelius Manufacturing De Mexico Sa De Cv Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Under broad supervision,...
-
Quality Eng
hace 1 mes
Reynosa, México Cornelius Manufacturing De Mexico Sa De Cv A tiempo completoCornelius Manufacturing De Mexico Sa De Cv Come join a team where People make the difference!As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Under broad supervision,...
-
Engineer Ii, Quality
hace 4 semanas
Reynosa, México CommScope A tiempo completoIn our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. The Quality Engineer will be a CommScope Corporate Quality organization member supporting the BSA (Base Station Antenna) business unit in North America Region (NAR), based in **Reynosa, Mexico.** Primary responsibilities include customer returns RMA...
-
Quality Engineer
hace 1 mes
Reynosa, México Sensors & Fluid Management A tiempo completoCustomer interface on all thing’s quality like warranties, customer complaints, internally main driver for FTQ and support to our QSM. Description Withing the team/area assigned he/she facilitate team members on problem solving, using core tools such as DOE, A3, 5Whys, etc. Follow up on customer claims and provide 8D and DPR’s Drives our warranty...
-
Supplier Quality Engineer
hace 4 semanas
Reynosa, México Cornelius Manufacturing De Mexico Sa De Cv A tiempo completoCornelius Manufacturing De Mexico Sa De Cv Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Under broad supervision,...
-
Quality Manager
hace 1 mes
Reynosa, México Hitachi Energy A tiempo completo**Location: Reynosa, Mexico** **Basic Function**: Develop, maintain, and manage a Quality Assurance (QA) Organization that is effective at ensuring compliance to all regulatory, customer and mandated requirements. Set goals, objectives, and daily directives for direct reports. Develop quality assurance staff by planning, monitoring, and appraising job...
-
Quality Engineer
hace 4 semanas
Reynosa, México BD A tiempo completoJob Description Summary Responsible for assisting the Quality Operations Manager or Quality Engineering Manager in the development, installation, and operation of the Quality System for the economic control of the quality of raw materials in-process and finished products. The scope of the position encompasses but is not limited to development and audit of...
-
Quality Engineer
hace 1 día
Reynosa, México Dupont A tiempo completoJOB DESCRIPTION At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial...
-
Quality Manager
hace 1 mes
Reynosa, México HITACHI ENERGY MEXICO, S.A. DE C.V. A tiempo completoDescription : Location: Reynosa, Mexico Basic Function : Develop, maintain, and manage a Quality Assurance (QA) Organization that is effective at ensuring compliance to all regulatory, customer and mandated requirements. Set goals, objectives, and daily directives for direct reports. Develop quality assurance staff by planning, monitoring, and...
-
Quality Engineer
hace 1 mes
Reynosa, México BD A tiempo completo**Job Description Summary**: Assist the Quality Operations Manager in the development, installation, and operation of the Quality System for the economic control of the quality of raw materials in-process and finished products. Development and audit of inspection criteria or methods, technical and statically investigation on quality problems and complaints,...
-
SFMS Senior Quality Engineer
hace 4 semanas
Reynosa, México Sensors & Fluid Management A tiempo completoPurpose of positionThe Senior Quality Engineer is responsible to ensure the internal activities of Incoming Inspection, process and quality assurance for the product shipped to our Customers, through the planning implementation and coordination of prevention, control and quality assurance activities that help to meet the quality expectations of the Customers...
-
Quality Engineer
hace 4 semanas
Reynosa, Tamaulipas, México Hitachi Careers A tiempo completoDescription Hitachi Energy is looking for a Quality Manager to work at our Reynosa, MX location.*Must be bilingual in Spanish and English*Develop, maintain, and manage a Quality Assurance (QA) Organization that is effective at ensuring compliance to all regulatory, customer and mandated requirements. Set goals, objectives, and daily directives for direct...
-
Sqe (Supplier Quality Engineer) Temporary
hace 1 mes
Reynosa, México Cornelius Manufacturing De Mexico Sa De Cv A tiempo completoCornelius Manufacturing De Mexico Sa De Cv Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Under broad supervision,...
-
Supplier Quality Engineer
hace 3 semanas
Reynosa, Tamaulipas, México Hitachi Careers A tiempo completoDescription We are currently seeking an experienced professional to join our Energy/Transformer division as a Supplier Quality Engineer and contribute to our quality operations as we continue to produce our world-class transformer systems. This role is based out of our Reynosa Mexico facility.Summary:Responsible for pre-qualification of materials/products...
-
Quality Manager
hace 7 días
Reynosa, México Kohler A tiempo completoWork Mode: Onsite_ **Location: Reynosa** **Opportunity** Under the direct direction of the Plant Manager, the Quality Manager will manage the support functions related to quality for the pressing operation processes of deep drawn stainless steel sinks, the APG molding process, and stainless fabrication processes. Quality Management: To direct the Quality...
-
Supplier Quality Engineer
hace 3 semanas
Reynosa, México Hitachi Careers A tiempo completoDescription We are currently seeking an experienced professional to join our Energy/Transformer division as a Supplier Quality Engineer and contribute to our quality operations as we continue to produce our world-class transformer systems. This role is based out of our Reynosa Mexico facility.Summary:Responsible for pre-qualification of materials/products...
-
Pds- Quality Technician
hace 4 días
Reynosa, México AMETEK, Inc. A tiempo completoThe Quality Technician will be a member of the Quality Team and will be primarily responsible for the implementation of the Quality Process within the PDS area within the Reynosa Facility. It is possible that job scope may contain, interfacing with customers, inspection, RCCA, and shipping product. Strong Communication skills and ability to speak English are...
-
Quality Manager
hace 2 días
Reynosa, México Kohler Co. A tiempo completoQuality Manager Work Mode: Onsite Location: Reynosa Opportunity Underthe direct direction of the Plant Manager, the Quality Manager will manage thesupport functions related to quality for the pressing operation processes ofdeep drawn stainless steel sinks, the APG molding process, and stainlessfabrication processes. QualityManagement: To...
-
APQP & Customer satisfaction Engineer
hace 3 días
Reynosa, Tamps., México LEAR CORPORATION A tiempo completoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: We work hard for the people who work for us. We champion our teams. We foster collaboration, inclusion, respect and excellence. What we are trying to say is we want to be more for you. We are your path to a better...