Ict Analyst

**Requisition ID **45697
**Position Type **FT Fixed Term
**Recruiter**
**Posting Type** DNI

Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to better nutrition drives us forward. With 25,000+ colleagues across the globe and 15,000+ Kerry products, your opportunities are limitless.

**About Kerry**:
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

**About the role**:
The Site Services role encompasses delivering and proactively supporting best in class end user computing experience and is vital to supporting the innovation work done by our food technologists across all RD&A centers.

**What would you do?**:

- Update all User queries through our ServiceNow incident logging system regarding call progression and complete all incidents and tasks in a timely manner based on Service Level Agreements.
- Document and submit new solutions into ICT knowledgebase
- Responsible for delivery and installation of new ICT hardware and software in line with current processes and procedures
- Ensure Site documentation is accurate, timely and relevant
- Provide helpful and professional service at all times
- Responsible for ensuring the ICT standards and Policies are maintained and implemented at Site level
- Responsible for maintenance and support for Site Infrastructure.
- Ensure all desktops and laptops are patched to the highest available level and all have the latest Anti-Virus Updates installed.
- Ability to support users from all levels of the business and able to support users remotely.

**What will you need to be successful?**:

- Bachelor’s degree (ICT or other related discipline)
- 1 to 3 years of experience of working in a Service Desk or support environment.
- An in depth understanding of Desktop Operating Systems, Windows 7/ Windows 8, Windows 10.
- Good understanding of MS Office
- Be able to diagnose and if necessary, repair PC, Laptop and printer faults.
- Intermediate English level

**Temporary for 3 months