Workforce Manager

Ensure the accomplishment and effectiveness of the management and service level of the México Workforce area, with the goal of delivering performance information of the different accounts within the company and the evaluation of the customers' profitability through the global administration of Cost / Income.

**Activities**
- Present the operations report to the management team and directive board, through the analysis and integration of the operational indicators.
- Oversee the Mexico Workforce Team to assign tasks and responsibilities, to achive the goals and ensure quality standards of the department.
- Assure the standardization of the reports, that contains information of the different accounts.
- Establish the automatization procedures, to creation the area report.

**Requirements**:

- Advanced English skills it's a must.
- At least 5 years of experience as a workforce manager and 2 years of experience in a leadership position (Contact center).
- Degree as an Industrial engineer, civil engineer, administrator or related to the workforce area.
- Knowledge of Excel, Power Bi, Office.
- Must have exceptional communication skills.
- Managerial Courage.
- Conflict resolution.
- Analytical thinking.
- Goal Oriented.

Tipo de puesto: Tiempo completo

Salario: $50,000.00 - $60,000.00 al mes

Horario:

- Turno de 8 horas

Tipos de compensaciones:

- Bono de productividad