Customer Service Representative

hace 1 semana

Saltillo, México Elettric80 A tiempo completo

Elettric 80 Mexico vision is to be the best provider of solutions that optimize the value chain of companies in the consumer products business through partnership with our customers to increase productivity and quality. Safety, Innovation and Integration are key elements of our solutions and services. Elettric 80 Mexico is a wholly owned subsidiary of Elettric 80 SpA., located in Viano, Italy. Our company is rapidly expanding in all markets so we are looking for competent and energetic individuals that are interested in the field of automation and system management to join the core of our growing team. E80 is an equal opportunity employer.

The Customer Service Representative provides direct day-by-day operational support for Spare Parts Department through the responsibilities listed below:
**Responsibilities**:

- Checks and coordinates spare parts inquiries from customers
- Follows a customer inquire, issues quotes from SAP system, stating the price, terms of delivery and terms

of payment and validity of quotation
- Follows-up & receives official purchase orders from the customers
- Prioritizes orders for spare parts to deal wh the breakdowns
- Prepares and sends the order confirmation to customer including the price, delivery dates, mode of

shipment, payment and delivery terms, CS orders
- Works closely with the purchasing manager to assist in sourcing. Performs a proactive follow up &
coordination with suppliers, customers to arrange shipments
- Prepares the necessary shipping documents for customs clearance including pro-forma invoices
- Arranges the proper return and replacement of the defective item under warranty, repair, wrongly ordered

or delivered item/s
- Checks, follows up and corrects the stock discrepancies
- Prepares proactive Recommended Spare Parts offers
- Prepares quotes for customers for PM/HD/service intervention using existing templets
- Fields customer calls and helps trouble shoot spare parts problems. Identifies part numbers using a spare

parts manual, 3D drawing, or a schematic.
- Builds strong relationships with customers
- Covers for shipping/receiving duties when Shipping and Receiving Clerk is absent
- Works closely with Shipping and Receiving Clerk on all direct shipment to customers from E80 HQ
- Other duties/responsibilities as assigned

**Requirements**:

- Good communication skills and the ability to work in a team, work directly with the customer and with all

levels of personnel is required
- Basic knowledge of Microsoft Office is required
- SAP Experience is a plus
- Must be analytically natured and detail oriented

Tipo de puesto: Tiempo completo

Salario: A partir de $25,000.00 al mes

Horario:

- Lunes a viernes

Prestaciones:

- Seguro de gastos médicos mayores
- Seguro de vida

Lugar de trabajo: In person

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